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Cited by 2Emotional Intelligence and PerformanceFamily Business Performance and SuccessionConflict Management and Negotiation

Emotional intelligence and conflict management in family firms: Using systematic literature review and bibliometric analysis

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Lobo, Kris G.·2023·DLSU Business & Economics Review
DOI 10.59588/2243-786x.1166
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Abstract

Through systematic literature review and bibliometric analysis, the author assesses the current state of research on the relationship between emotional intelligence (EI) and conflict management (CM) in the family business and recommends avenues for future research. The aim of the study is to map and discover clusters taken from existing literature. In terms of methods, Tranfield et al. (2003) recommended guidelines for conducting a systematic literature review was adopted (i.e., planning, conducting the review, reporting, and dissemination) to capture nuances regarding the conceptual link between EI and CM. With limited publications that highlighted the link between emotional intelligence and conflict management in family firms, the author was able to make six clusters based on bibliometric analysis (i.e., utilization of co-occurrence of keywords) from nine selected papers. Results also indicate that EI is a factor and an outcome. EI also prevents the occurrence of conflict. The novelty of the review lies in its humble attempt to contribute to the literature on family business and psychology by bridging emotional intelligence and conflict management and presenting relevant issues for future research.

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  • High levels of emotional intelligence prevent task, process, relationship, and status conflicts by encouraging open dialogue and compromise.

    “High levels of EI were shown to prevent task, process, relationship, and status conflicts by encouraging open dialogue and compromise.”

    From The Role of Conscious Leadership in Resolving Inter-Organizational Conflict: A Systematic Review and Conceptual Model (2025) · cites this paper as Lobo (2023)

    In “Exploring the Impact of Emotional Intelligence on” (page unavailable), the review says EI negatively predicted task, relational, process, and status conflicts. The Conclusion (page unavailable) links EI to compromising, but the copy does not establish that open dialogue and compromise are the mechanism by which EI prevents all four types of conflict; it also describes emotional awareness as potentially preventing escalation rather than proving prevention. (LLM, conf=0.85)

    Experimental — accuracy not yet measured

  • In family firms, relational emotional intelligence is critical for managing status conflicts.

    “In family firms, relational emotional intelligence is critical for managing status conflicts (Lobo, 2023).”

    From The Role of Conscious Leadership in Resolving Inter-Organizational Conflict: A Systematic Review and Conceptual Model (2025) · cites this paper as Lobo, 2023

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Cited by

Sorted by citations

Authors
Lobo, K. G.
Affiliations
Asian Institute of Management (PH)
Corresponding author
Lobo, Kris G.
ORCID
Lobo, Kris G.
Venue
DLSU Business & Economics Review
Publisher
De La Salle University
Published
2023-01-01
Volume
32
Issue
2
ISSN
  • 0116-7111 (ISSN-L)
  • 2243-786X
DOI
10.59588/2243-786x.1166
OpenAlex
W4414067036
Cited by
2
References
1
Citations by year
2026: 1 · 2023: 1
FWCI
0.10
Type
journal article
Language
en
Open access
Locations
DLSU Business & Economics Review (publishedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Family Business Performance and Succession
  • Social Sciences › Sociology and Political Science › Conflict Management and Negotiation
Keywords
emotional intelligence, conflict management, family business, conflict prevention

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