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Your 2 is My 1, Your 3 is My 9: Handling Arbitrary Miscalibrations in Ratings

Wang, Jingyan, Shah, Nihar B.·2019·International Joint Conference on Autonomous Agents and Multiagent Systems

Abstract

A key step in building multi-agent systems is to gather data reported by the agents (people), in either cardinal (numeric ratings) or ordinal (rankings) form. Cardinal scores collected from people are well known to suffer from miscalibrations. A popular approach to address this issue is to assume simplistic models of miscalibration (such as linear biases) to de-bias the scores. This approach, however, often fares poorly because people's miscalibrations are typically far more complex and not well understood. It is widely believed that in the absence of simplifying assumptions on the miscalibration, the only useful information in practice from the cardinal scores is the induced ranking. In this paper we address the fundamental question of whether this widespread folklore belief is actually true. We consider cardinal scores with arbitrary (or even adversarially chosen) miscalibrations that is only required to be consistent with the induced ranking. We design rating-based estimators and prove that despite making no assumptions on the ratings, they strictly and uniformly outperform all possible estimators that rely on only the ranking. These estimators can be used as a plug-in to show the superiority of cardinal scores over ordinal rankings for a variety of applications, and we provide examples for A/B testing and ranking as a proof of concept. Our results thus provide novel fundamental insights in the eternal debate between cardinal and ordinal data.

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Metadata

Authors
Wang, J., & Shah, N. B.
Venue
International Joint Conference on Autonomous Agents and Multiagent Systems
Published
2019-05-08
Pages
864-872
ISSN
1558-2914
Cited by
4
References
1

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Wang, J., & Shah, N. B. (2019). Your 2 is My 1, Your 3 is My 9: Handling Arbitrary Miscalibrations in Ratings. International Joint Conference on Autonomous Agents and Multiagent Systems. https://doi.org/10.65109/gwnx2060

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