Pugh, S. D.

CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

Konovsky, M. A., & Pugh, S. D. (1994) · Academy of Management Journal

Job Satisfaction and Organizational BehaviorEmployee Performance and Management

Cited by 1,929

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

Pugh, S. D. (2001) · Academy of Management Journal

Emotional Labor in ProfessionsCustomer Service Quality and Loyalty

Cited by 1,393

Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.

Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 350