CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.
Abstract
This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.
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Trust plays a key role in the development and deepening of positive social exchanges as it encourages obligation and reduces uncertainty around reciprocation.
“Trust plays a key role in the development and deepening of positive social exchanges as it encourages obligation and reduces uncertainty around reciprocation (Konovsky & Pugh, 1994 ).”
From A meta-analysis of the role of trust in the leadership- performance relationship (2021) · cites this paper as Konovsky & Pugh, 1994
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Artinger, F. M., Marx-Fleck, S., Junker, N. M., Gigerenzer, G., Artinger, S., & van Dick, R. (2025) · Journal of Business Research · doi:10.1016/j.jbusres.2025.115240 · Cited by 29 · see citing works
- Authors
- Konovsky, M. A., & Pugh, S. D.
- Affiliations
- Tulane University (US)
- ORCID
- Pugh, S. D.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 1994-06-01
- Volume
- 37
- Issue
- 3
- Pages
- 656-669
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2111825352
- Cited by
- 1,929
- References
- 6
- Citations by year
- 2026: 35 · 2025: 40 · 2024: 38 · 2023: 71 · 2022: 73 · 2021: 69 · 2020: 73 · 2019: 92 · 2018: 106 · 2017: 79 · 2016: 111 · 2015: 115 · 2014: 107 · 2013: 97 · 2012: 92
- FWCI
- 12.98
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Journal (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
- Social Sciences › Sociology and Political Science › Social Power and Status Dynamics
- Keywords
- organizational citizenship behavior, social exchange theory, trust in supervisor, procedural justice, mediation, hospital staff, supervisor-employee relationship
- MeSH terms
- Workforce, Adult, Attitude of Health Personnel, Data Collection, Female, Hospital Administrators, Hospitals, Veterans, Humans, Male, Models, Psychological, Personnel Administration, Hospital, Personnel Loyalty, Personnel, Hospital, Social Behavior, Social Justice, United States, Organizational Culture, Chi-Square Distribution, Models, Organizational
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