Grandey, Alicia A.

WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Grandey, A. A. (2003) · Academy of Management Journal

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 2,285

Emotional Labor at a Crossroads: Where Do We Go from Here?

Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 664

Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

Barger, P. B., & Grandey, A. A. (2006) · Academy of Management Journal

Customer Service Quality and LoyaltyEmotional Labor in Professions

Cited by 503

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Grandey, A. A., Chi, N., & Diamond, J. A. (2013) · Personnel Psychology

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 136

Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms.

Krannitz, M. A., Grandey, A. A., Liu, S., & Almeida, D. A. (2015) · Journal of Occupational Health Psychology

Emotional Labor in ProfessionsWork-Family Balance Challenges

Cited by 81