Rosenbaum, Mark S.

An expanded servicescape perspective

Rosenbaum, M. S., & Massiah, C. (2011) · Journal of Service Management

Consumer Retail Behavior StudiesFacilities and Workplace Management

Cited by 601

Design for service inclusion: Creating inclusive service systems by 2050

Fisk, R. P., Dean, A. M., Alkire (née Nasr), L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. S. (2018) · Journal of Service Management

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 354

The restorative potential of shopping malls

Rosenbaum, M. S., Otalora, M. L., & Ramírez, G. C. (2016) · Journal of Retailing and Consumer Services

Urban Green Space and HealthConsumer Retail Behavior Studies

Cited by 133

Re-placing place in marketing: a resource-exchange place perspective

Rosenbaum, M. S., Kelleher, C., Friman, M., Kristensson, P., & Scherer, A. (2017) · Journal of Business Research

Consumer Retail Behavior StudiesPlace Attachment and Urban Studies

Cited by 80

Customer responses towards disabled frontline employees

Rosenbaum, M. S., Baniya, R., & Seger-Guttmann, T. (2017) · International Journal of Retail & Distribution Management

Customer Service Quality and LoyaltyDisability Education and Employment

Cited by 40