Constantinides, Efthymios

The impact of chatbots on customer loyalty: a systematic literature review

Jenneboer, L., Herrando, C., & Constantinides, E. (2022) · Journal of Theoretical and Applied Electronic Commerce Research

AI in Service InteractionsCustomer Service Quality and Loyalty

Cited by 249

Emotional contagion: a brief overview and future directions

Herrando, C., & Constantinides, E. (2021) · Frontiers in Psychology

Action Observation and SynchronizationEmotions and Moral Behavior

Cited by 249

Web Aesthetics Effects on User Decisions: Impact of Exposure Length on Website Quality Perceptions and Buying Intentions

Lorenzo-Romero, C., Constantinides, E., & Alarcón-del-Amo, M.-D.-C. (2013) · Journal of Internet Commerce

Usability and User Interface DesignTechnology Adoption and User Behaviour

Cited by 43