Law, Effie Lai-Chong

Future directions for chatbot research: An interdisciplinary research agenda

Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., et al. (2021) · Computing

AI in Service InteractionsSpeech and dialogue systems

Cited by 247

Intuitive Learnability of Touch Gestures for Technology-Naive Older Adults

Mihajlov, M., Law, E. L.-C., & Springett, M. (2015) · Interacting with Computers

Technology Use by Older AdultsInteractive and Immersive Displays

Cited by 30

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion

Følstad, A., Law, E. L.-C., & van As, N. (2024) · ACM Transactions on Computer-Human Interaction

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 17

When Can AI Models Explain Learning? Validity Criteria for AI as Cognitive Models in Education

Wang, P., Viberg, O., Law, E. L.-C., & Greiff, S. (2026) · Educational Psychology Review

Intelligent Tutoring Systems and Adaptive LearningArtificial Intelligence in Education

Cited by 3