Cowles, Deborah
Virginia Commonwealth University
2 papers on CoChat
Most cited papers
- Verified
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 4,763
- Verified
Interpersonal Communication and Personal Influence on the Internet: A Framework for Examining Online Word-of-Mouth
Kiecker, P., & Cowles, D. (2002) · Journal of Euromarketing
Digital Marketing and Social MediaMarketing and Advertising Strategies
Cited by 192
Go further with a free account
Verify every reference, keep papers in a library, and ask questions across them.
Sign up - it is free