Anderson, Eugene W.

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996) · Journal of Marketing

Customer Service Quality and LoyaltyPatient Satisfaction in Healthcare

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The antecedents and consequences of customer satisfaction for firms

Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science

Customer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

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Foundations of the American Customer Satisfaction Index

Anderson, E. W., & Fornell, C. (2000) · Total Quality Management

Customer Service Quality and LoyaltyPatient Satisfaction in Healthcare

Cited by 553