Fornell, Claes

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research

Psychometric Methodologies and TestingStatistical Methods and Applications

Cited by 109,314

Evaluating structural equation models with unobservable variables and measurement error

Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research

Psychometric Methodologies and TestingStatistical Methods and Applications

Cited by 109,190

Structural equation models with unobservable variables and measurement error: Algebra and statistics

Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research

Psychometric Methodologies and TestingStatistical Methods and Applications

Cited by 13,287

A national customer satisfaction barometer: the Swedish experience

Fornell, C. (1992) · Journal of Marketing

Customer Service Quality and LoyaltyPatient Satisfaction in Healthcare

Cited by 5,641

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996) · Journal of Marketing

Customer Service Quality and LoyaltyPatient Satisfaction in Healthcare

Cited by 4,736

Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis

Fornell, C., & Wernerfelt, B. (1987) · Journal of Marketing Research

Customer Service Quality and LoyaltyConsumer Market Behavior and Pricing

Cited by 1,395

A framework for comparing customer satisfaction across individuals and product categories

Johnson, M. D., & Fornell, C. (1991) · Journal of Economic Psychology

Customer Service Quality and LoyaltyConsumer Market Behavior and Pricing

Cited by 898

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Mithas, S., Krishnan, M. S., & Fornell, C. (2005) · Journal of Marketing

Customer Service Quality and LoyaltyCorporate Governance and Management

Cited by 776

Foundations of the American Customer Satisfaction Index

Anderson, E. W., & Fornell, C. (2000) · Total Quality Management

Customer Service Quality and LoyaltyPatient Satisfaction in Healthcare

Cited by 553

Issues in the Application of Covariance Structure Analysis: A Comment

Fornell, C. (1983) · Journal of Consumer Research

Psychometric Methodologies and TestingStatistical Methods and Applications

Cited by 321