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Cited by 898Customer Service Quality and LoyaltyConsumer Market Behavior and PricingPatient Satisfaction in Healthcare

A framework for comparing customer satisfaction across individuals and product categories

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Johnson, Michael D., Fornell, Claes·1991·Journal of Economic Psychology
DOI 10.1016/0167-4870(91)90016-m
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Cited by

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Authors
Johnson, M. D., & Fornell, C.
Affiliations
University of Michigan (US)
Corresponding author
Fornell, Claes
ORCID
Johnson, Michael D.
Venue
Journal of Economic Psychology
Publisher
Elsevier BV
Published
1991-06
Volume
12
Issue
2
Pages
267-286
ISSN
0167-4870 (ISSN-L)
DOI
10.1016/0167-4870(91)90016-m
OpenAlex
W2138411682
Cited by
898
References
3
Citations by year
2026: 6 · 2025: 21 · 2024: 15 · 2023: 29 · 2022: 32 · 2021: 37 · 2020: 48 · 2019: 37 · 2018: 35 · 2017: 52 · 2016: 46 · 2015: 58 · 2014: 49 · 2013: 64 · 2012: 42
FWCI
6.75
Type
journal article
Language
en
Open access
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
  • Journal of Economic Psychology (publishedVersion)
  • Deep Blue (University of Michigan) (submittedVersion)
  • Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • eCommons (Cornell University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords
customer satisfaction, satisfaction index, product categories, economic psychology, consumer behavior

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