Blodgett, Jeffrey G.

The effects of distributive, procedural, and interactional justice on postcomplaint behavior

Blodgett, J. G., Hill, D. J., & Tax, S. S. (1997) · Journal of Retailing

Customer Service Quality and LoyaltyConsumer Retail Behavior Studies

Cited by 1,394

The effect of the servicescape on customers’ behavioral intentions in leisure service settings

Wakefield, K. L., & Blodgett, J. G. (1996) · Journal of Services Marketing

Customer Service Quality and LoyaltyConsumer Retail Behavior Studies

Cited by 862

The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions

Blodgett, J. G., Granbois, D. H., & Walters, R. G. (1993) · Journal of Retailing

Customer Service Quality and LoyaltyConsumer Retail Behavior Studies

Cited by 624

A Bayesian Network Model of the Consumer Complaint Process

Blodgett, J. G., & Anderson, R. D. (2000) · Journal of Service Research

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 203