Chase, Richard B.
University of Southern California
2 papers on CoChatORCID 0000-0002-6888-8419
Most cited papers
- Verified
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, M., Lünemann, U. F., & Chase, R. B. (2008) · Journal of Service Research
Customer Service Quality and LoyaltyCultural Differences and Values
Cited by 191
- Verified
The strategic levers of yield management
Kimes, S. E., & Chase, R. B. (1998) · Journal of Service Research
Supply Chain and Inventory ManagementHealthcare Operations and Scheduling Optimization
Cited by 158
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