Kunz, Werner H.

Brave new world: service robots in the frontline

Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A. (2018) · Journal of Service Management

AI in Service InteractionsRobotics and Automated Systems

Cited by 2,315

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., Wünderlich, N. V., & De Keyser, A. (2017) · Journal of Business Research

Service and Product InnovationAI in Service Interactions

Cited by 779

The impact of generative artificial intelligence on socioeconomic inequalities and policy making

Capraro, V., Lentsch, A., Acemoglu, D., Akgun, S., Akhmedova, A., Bilancini, E., Bonnefon, J.-F., Brañas-Garza, P., Butera, L., Douglas, K. M., et al. (2024) · PNAS Nexus

Ethics and Social Impacts of AITechnology's Impact on Media

Cited by 371

Corporate digital responsibility in service firms and their ecosystems

Wirtz, J., Kunz, W. H., Hartley, N., & Tarbit, J. (2023) · Journal of Service Research

Ethics and Social Impacts of AICorporate Social Responsibility and Sustainability

Cited by 291

Adapting behavioral interventions for social media delivery

Pagoto, S., Waring, M. E., May, C. N., Ding, E. Y., Kunz, W. H., Hayes, R., & Oleski, J. L. (2016) · Journal of Medical Internet Research

Social Media in Health EducationMobile Health and mHealth Applications

Cited by 134

Living and working with service robots: a TCCM analysis and considerations for future research

De Keyser, A., & Kunz, W. H. (2022) · Journal of Service Management

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 132