Chervany, Norman L.

What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology

McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 2,282

Initial trust formation in new organizational relationships

McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998) · The Academy of Management Review

Customer Service Quality and LoyaltyJob Satisfaction and Organizational Behavior

Cited by 1,296

Trust and Distrust Definitions: One Bite at a Time

Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science

Social Power and Status DynamicsExperimental Behavioral Economics Studies

Cited by 747