Yadav, Manjit S.

An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery

McCollough, M. A., Berry, L. L., & Yadav, M. S. (2000) · Journal of Service Research

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 1,029

The Decline of Conceptual Articles and Implications for Knowledge Development

Yadav, M. S. (2010) · Journal of Marketing

Publishing and Scholarly CommunicationAcademic Writing and Publishing

Cited by 578

Technology-enabled interactions in digital environments:a conceptual foundation for current and future research

Yadav, M. S., & Pavlou, P. A. (2020) · Journal of the Academy of Marketing Science

Digital Marketing and Social MediaAI in Service Interactions

Cited by 97

How Task-Facilitative Interactive Tools Foster Buyers’ Trust in Online Retailers: A Process View of Trust Development in the Electronic Marketplace

Gupta, P., Yadav, M. S., & Varadarajan, R. (2009) · Journal of Retailing

Technology Adoption and User BehaviourDigital Marketing and Social Media

Cited by 96