Groth, Markus

Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, M., Hennig-Thurau, T., & Walsh, G. (2009) · Academy of Management Journal

Emotional Labor in ProfessionsCustomer Service Quality and Loyalty

Cited by 580

Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.

Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 350

Relationships between emotional labor, job performance, and turnover

Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011) · Journal of Vocational Behavior

Emotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Cited by 258

A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being

Johnson, A., Dey, S., Nguyen, H., Groth, M., Joyce, S., Tan, L., Glozier, N., & Harvey, S. B. (2020) · Australian Journal of Management

Technostress in Professional SettingsWorkplace Health and Well-being

Cited by 198