Relationships between emotional labor, job performance, and turnover
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Cites
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment.
“Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment (Barry et al., 2019;Goodwin et al., 2011;Pugh et al., 2011).”
From The Emergence of Racialized Labor and Racial Battle Fatigue in the African American Student Network (AFAM) (2020) · cites this paper as Goodwin et al., 2011
Cites
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.397 · Cited by 12,852 · see citing works
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
Sobel, M. E. (1982) · Sociological Methodology · doi:10.2307/270723 · Cited by 12,810 · see citing works
Mediation in experimental and nonexperimental studies: New procedures and recommendations.
Shrout, P. E., & Bolger, N. (2002) · Psychological Methods · doi:10.1037/1082-989x.7.4.422 · Cited by 11,335 · see citing works
The emerging field of emotion regulation: an integrative review
Gross, J. J. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.271 · Cited by 9,916 · see citing works
A comparison of methods to test mediation and other intervening variable effects
MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002) · Psychological Methods · doi:10.1037/1082-989x.7.1.83 · Cited by 9,406 · see citing works
Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods
MacKinnon, D. P., Lockwood, C. M., & Williams, J. (2004) · Multivariate Behavioral Research · doi:10.1207/s15327906mbr3901_4 · Cited by 7,806 · see citing works
Gross, J. J. (1998) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.74.1.224 · Cited by 4,671 · see citing works
A meta-analytic examination of the correlates of the three dimensions of job burnout
Lee, R. T., & Ashforth, B. E. (1996) · Journal of Applied Psychology · doi:10.1037/0021-9010.81.2.123 · Cited by 3,262 · see citing works
Hiding feelings: The acute effects of inhibiting negative and positive emotion
Gross, J. J., & Levenson, R. W. (1997) · Journal of Abnormal Psychology · doi:10.1037/0021-843x.106.1.95 · Cited by 1,834 · see citing works
Giving in to Feel Good: The Place of Emotion Regulation in the Context of General Self-Control
Tice, D. M., & Bratslavsky, E. (2000) · Psychological Inquiry · doi:10.1207/s15327965pli1103_03 · Cited by 569 · see citing works
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Johnson, A., Dey, S., Nguyen, H., Groth, M., Joyce, S., Tan, L., Glozier, N., & Harvey, S. B. (2020) · Australian Journal of Management · doi:10.1177/0312896220922292 · Cited by 198 · see citing works
Self-citationAn Ethical Analysis of Emotional Labor
Barry, B., Olekalns, M., & Rees, L. (2019) · Journal of Business Ethics · doi:10.1007/s10551-018-3906-2 · Cited by 46 · see citing works
Grier-Reed, T., Maples, A., Williams-Wengerd, A., & McGee, D. (2020) · JCSCORE · doi:10.15763/issn.2642-2387.2020.6.2.95-135 · Cited by 14 · see citing works
“Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment (Barry et al., 2019; Goodwin et al., 2011; Pugh et al., 2011).”
Background
- Authors
- Goodwin, R. E., Groth, M., & Frenkel, S. J.
- Affiliations
- UNSW Sydney (AU)
- Corresponding author
- Goodwin, Robyn E.
- Venue
- Journal of Vocational Behavior
- Publisher
- Elsevier BV
- Published
- 2011-10
- Volume
- 79
- Issue
- 2
- Pages
- 538-548
- ISSN
- 0001-8791 (ISSN-L)
- OpenAlex
- W2009677365
- Cited by
- 258
- References
- 10
- Citations by year
- 2026: 8 · 2025: 11 · 2024: 15 · 2023: 17 · 2022: 22 · 2021: 23 · 2020: 21 · 2019: 27 · 2018: 19 · 2017: 23 · 2016: 21 · 2015: 18 · 2014: 20 · 2013: 7 · 2012: 6
- FWCI
- 35.36
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Vocational Behavior (publishedVersion)
- UWA Profiles and Research Repository (UWA) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Health Sciences › Nursing › Leadership and Management › Healthcare Education and Workforce Issues
- Keywords
- emotional labor, surface acting, deep acting, employee performance, turnover, emotional exhaustion, call center employees, financial sector employees
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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