Guinalíu, Miguel

The role played by perceived usability, satisfaction and consumer trust on website loyalty

Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 1,684

Perceived e‐service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty

Cristobal, E., Flavián, C., & Guinalíu, M. (2007) · Managing Service Quality: An International Journal

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 788

The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

Casaló, L. V., Flavián, C., & Guinalíu, M. (2008) · International Journal of Bank Marketing

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 482

Understanding the intention to follow the advice obtained in an online travel community

Casaló, L. V., Flavián, C., & Guinalíu, M. (2011) · Computers in Human Behavior

Digital Marketing and Social MediaTechnology Adoption and User Behaviour

Cited by 318

The Role of Perceived Usability, Reputation, Satisfaction and Consumer Familiarity on the Website Loyalty Formation Process

Casaló, L., Flavián, C., & Guinalíu, M. (2008) · Computers in Human Behavior

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 308

Corporate image measurement: A further problem for the tangibilization of Internet banking services

Flavián, C., Torres, E., & Guinalíu, M. (2004) · International Journal of Bank Marketing

Corporate Identity and ReputationCustomer Service Quality and Loyalty

Cited by 132