Tax, Stephen S.

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Tax, S. S., Brown, S. W., & Chandrashekaran, M. (1998) · Journal of Marketing

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 2,723

The effects of distributive, procedural, and interactional justice on postcomplaint behavior

Blodgett, J. G., Hill, D. J., & Tax, S. S. (1997) · Journal of Retailing

Customer Service Quality and LoyaltyConsumer Retail Behavior Studies

Cited by 1,394

Growing Existing Customers’ Revenue Streams through Customer Referral Programs

Garnefeld, I., Eggert, A., Helm, S. V., & Tax, S. S. (2013) · Journal of Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 171