Morana, Stefan

AI-Based Digital Assistants: Opportunities, Threats, and Research Perspectives

Maedche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., Hinz, O., Morana, S., & Söllner, M. (2019) · Business & Information Systems Engineering

AI in Service InteractionsArtificial Intelligence Applications

Cited by 432

Gender Bias in Chatbot Design

Feine, J., Gnewuch, U., Morana, S., & Maedche, A. (2020) · Lecture Notes in Computer Science

Ethics and Social Impacts of AIAI in Service Interactions

Cited by 99

Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns

Sohn, S., Labrecque, L., Siemon, D., & Morana, S. (2025) · Journal of Retailing

AI in Service InteractionsPrivacy, Security, and Data Protection

Cited by 26