Luger, Ewa

"Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents

Luger, E., & Sellen, A. (2016) · Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems

Speech and dialogue systemsAI in Service Interactions

Cited by 1,176

Future directions for chatbot research: An interdisciplinary research agenda

Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., et al. (2021) · Computing

AI in Service InteractionsSpeech and dialogue systems

Cited by 247

AI ‘Everywhere and Nowhere’: Addressing the AI Intelligibility Problem in Public Service Journalism

Jones, B., Jones, R., & Luger, E. (2022) · Digital Journalism

News Media Framing and Political CommunicationJournalism and Media Studies

Cited by 84

Talking with Conversational Agents in Collaborative Action

Porcheron, M., Fischer, J. E., McGregor, M., Brown, B., Luger, E., Candello, H., & O'Hara, K. (2017) · Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Speech and dialogue systemsLanguage, Discourse, Communication Strategies

Cited by 45

Foundation Models in Healthcare: Opportunities, Risks & Strategies Forward

Thieme, A., Nori, A., Ghassemi, M., Bommasani, R., Andersen, T. O., & Luger, E. (2023) · Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Artificial Intelligence in Healthcare and EducationEthics and Social Impacts of AI

Cited by 25

Agency Aspirations: Understanding Users' Preferences And Perceptions Of Their Role In Personalised News Curation

Rezk, A. M., Simkute, A., Luger, E., Vines, J., Elsden, C., Evans, M., & Jones, R. (2024) · Proceedings of the CHI Conference on Human Factors in Computing Systems

Recommender Systems and TechniquesInnovative Human-Technology Interaction

Cited by 10