Talking with Conversational Agents in Collaborative Action
Open accessAbstract
This one-day workshop intends to bring together both academics and industry practitioners to explore collaborative challenges in speech interaction. Recent improvements in speech recognition and computing power has led to conversational interfaces being introduced to many of the devices we use every day, such as smartphones, watches, and even televisions. These interfaces allow us to get things done, often by just speaking commands, relying on a reasonably well understood single-user model. While research on speech recognition is well established, the social implications of these interfaces remain underexplored, such as how we socialise, work, and play around such technologies, and how these might be better designed to support collaborative collocated talk-in-action. Moreover, the advent of new products such as the Amazon Echo and Google Home, which are positioned as supporting multi-user interaction in collocated environments such as the home, makes exploring the social and collaborative challenges around these products, a timely topic. In the workshop, we will review current practices and reflect upon prior work on studying talk-in-action and collocated interaction. We wish to begin a dialogue that takes on the renewed interest in research on spoken interaction with devices, grounded in the existing practices of the CSCW community.
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Forced adoption is an approach sometimes taken with new technologies such as smart speakers and smart sensors.
“forced adoption is an approach that is sometimes taken with new technologies such as smart speakers [54] and smart sensors [42].”
From "Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults (2019) · cites this paper as [54]
Our understanding of the relationship between anthropomorphism, embodiment and voice assistants is based on a specific sample, as is common with qualitative work on smart speakers.
“Our understanding of the relationship between anthropomorphism, embodiment and voice assistants, although grounded in past work, is based on a specific sample as is common with qualitative work on smart speakers (e.g., children [16], people with disabilities [56] or multi-user family based households [54]).”
From "Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults (2019) · cites this paper as [54]
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- Authors
- Porcheron, M., Fischer, J. E., McGregor, M., Brown, B., Luger, E., Candello, H., & O'Hara, K.
- Affiliations
- University of Nottingham (GB)
- Stockholm University (SE)
- University of Edinburgh (GB)
- IBM Research - Brazil (BR)
- Microsoft Research (United Kingdom) (GB)
- ORCID
- Venue
- Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
- Publisher
- ACM
- Published
- 2017-02-25
- Pages
- 431-436
- OpenAlex
- W2588723544
- Cited by
- 45
- References
- 23
- Citations by year
- 2025: 2 · 2024: 4 · 2023: 2 · 2022: 6 · 2021: 9 · 2020: 5 · 2019: 12 · 2018: 4 · 2017: 1
- FWCI
- 2.74
- Type
- conference paper
- Language
- en
- Open access
- Locations
- ACM Conference on Computer Supported Cooperative Work (CSCW) (publishedVersion)
- Nottingham ePrints (University of Nottingham) (submittedVersion, cc-by)
- Repository@Nottingham (University of Nottingham) (submittedVersion, cc-by)
- Funders
- EPSRC (EP/G037574/1 EP/G065802/1 EP/N014243/1)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- chatbots, collaborative interaction, collocated interaction, speech interfaces, multi-user interaction, smart speakers, Amazon Echo, Google Home, computer-supported cooperative work
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