Tong, Siliang

Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases

Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019) · Marketing Science

AI in Service InteractionsCustomer Service Quality and Loyalty

Cited by 1,262

The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance

Tong, S., Jia, N., Luo, X., & Fang, Z. (2021) · Strategic Management Journal

AI and HR TechnologiesEthics and Social Impacts of AI

Cited by 531

Machines versus Humans: The Impact of AI Chatbot Disclosure on Customer Purchases

Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019) · SSRN Electronic Journal

AI in Service InteractionsDigital Marketing and Social Media

Cited by 41