Machines versus Humans: The Impact of AI Chatbot Disclosure on Customer Purchases
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- Authors
- Luo, X., Tong, S., Fang, Z., & Qu, Z.
- Affiliations
- Temple University (US)
- Nanyang Technological University (SG)
- Sichuan University (CN)
- Fudan University (CN)
- Corresponding author
- Luo, Xueming
- Venue
- SSRN Electronic Journal
- Publisher
- Elsevier BV
- Published
- 2019
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W2982157239
- Cited by
- 41
- References
- 19
- Citations by year
- 2026: 1 · 2025: 9 · 2024: 9 · 2023: 4 · 2022: 8 · 2021: 9 · 2020: 1
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- AI chatbots, purchase behavior, disclosure timing, conversational commerce, customer targeting
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