Tam, Leona

Changing circumstances, disrupting habits.

Wood, W., Tam, L., & Witt, M. G. (2005) · Journal of Personality and Social Psychology

Behavioral Health and InterventionsPro-Environmental Behavior and Attitudes

Cited by 678

Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors

Karande, K., Magnini, V. P., & Tam, L. (2007) · Journal of Service Research

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 176

Serving yourself: value self-creation in health care service

Zainuddin, N., Tam, L., & McCosker, A. (2016) · Journal of Services Marketing

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 75