Mithas, Sunil

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., et al. (2023) · International Journal of Information Management

Ethics and Social Impacts of AIArtificial Intelligence Applications

Cited by 4,584

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Mithas, S., Krishnan, M. S., & Fornell, C. (2005) · Journal of Marketing

Customer Service Quality and LoyaltyCorporate Governance and Management

Cited by 776

Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations

Sharma, R., Mithas, S., & Kankanhalli, A. (2014) · European Journal of Information Systems

Big Data and Business IntelligenceInformation Technology Governance and Strategy

Cited by 516

Platform Sponsor Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding1

Huang, P., Tafti, A., & Mithas, S. (2018) · MIS Quarterly

Open Source Software InnovationsDigital Platforms and Economics

Cited by 133

Leveraging Big Data and Business Analytics [Guest editors' introduction]

Mithas, S., Lee, M. R., Earley, S., Murugesan, S., & Djavanshir, R. (2013) · IT Professional

Big Data and Business IntelligenceBig Data Technologies and Applications

Cited by 82

Inferring Supplier Quality in the Gig Economy: The Effectiveness of Signals in Freelance Job Markets

Kathuria, A., Saldanha, T., Khuntia, J., Andrade Rojas, M., Mithas, S., & Hah, H. (2021) · Proceedings of the Annual Hawaii International Conference on System Sciences

Digital Economy and Work TransformationMobile Crowdsensing and Crowdsourcing

Cited by 18