Bowen, David E.

Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System

Bowen, D. E., & Ostroff, C. (2004) · Academy of Management Review

Human Resource and Talent ManagementEmployee Performance and Management

Cited by 2,996

Service research priorities in a rapidly changing context

Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrício, L., & Voss, C. A. (2015) · Journal of Service Research

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 1,469

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., Wünderlich, N. V., & De Keyser, A. (2017) · Journal of Business Research

Service and Product InnovationAI in Service Interactions

Cited by 779

Internal service recovery: developing a new construct

Bowen, D. E., & Johnston, R. (1999) · International Journal of Service Industry Management

Customer Service Quality and LoyaltyEmotional Labor in Professions

Cited by 162