Pihlström, Minna

Hanken School of Economics

2 papers on CoChat

Most cited papers

Verified
Characterizing Value as an Experience: Implications for Service Researchers and Managers
Helkkula, A., Kelleher, C., & Pihlström, M. (2012) · Journal of Service Research
Service and Product InnovationCustomer Service Quality and Loyalty
Cited by 605
Verified
Context and mobile services' value-in-use
Gummerus, J., & Pihlström, M. (2011) · Journal of Retailing and Consumer Services
Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour
Cited by 161

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