Context and mobile services' value-in-use

Gummerus, Johanna; Pihlström, Minna

doi:10.1016/j.jretconser.2011.07.002

Cited by 161Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourService and Product Innovation

Context and mobile services' value-in-use

Gummerus, Johanna, Pihlström, Minna·2011·Journal of Retailing and Consumer Services

DOI 10.1016/j.jretconser.2011.07.002

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If users are merely told that their meal is unhealthy but not given advice on how to make it better, they do not get enough value out of the experience and subsequently lack motivation to continue using the app.
“It may be that if users are merely told that their meal is unhealthy but not given any advice on what to do to make it better, they do not get enough value out of the experience and subsequently lack motivation to continue using the app [36].”
From Factors related to sustained use of a free mobile app for dietary self-monitoring with photography and peer feedback: retrospective cohort study (2014) · cites this paper as [36]

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Authors: Gummerus, J., & Pihlström, M.
Affiliations: Hanken School of Economics (FI)
Corresponding author: Gummerus, Johanna
ORCID: Gummerus, Johanna
Venue: Journal of Retailing and Consumer Services
Publisher: Elsevier BV
Published: 2011-11
Volume: 18
Issue: 6
Pages: 521-533
ISSN: 0969-6989 (ISSN-L)
DOI: 10.1016/j.jretconser.2011.07.002
OpenAlex: W2071140632
Cited by: 161
References: 90
Citations by year: 2026: 3 · 2025: 3 · 2024: 6 · 2023: 5 · 2022: 12 · 2021: 12 · 2020: 13 · 2019: 13 · 2018: 12 · 2017: 16 · 2016: 12 · 2015: 13 · 2014: 20 · 2013: 12 · 2012: 8
FWCI: 24.13
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Journal of Retailing and Consumer Services (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Keywords: mobile services, value-in-use, conditional value, uncertain conditions, consumer preferences

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