Chew, Patricia
Singapore University of Social Sciences
2 papers on CoChat
Most cited papers
- Verified
The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour
Wirtz, J., & Chew, P. (2002) · International Journal of Service Industry Management
Customer Service Quality and LoyaltyDigital Marketing and Social Media
Cited by 393
- Verified
The Role of Metaperception on the Effectiveness of Referral Reward Programs
Wirtz, J., Orsingher, C., Chew, P., & Tambyah, S. K. (2013) · Journal of Service Research
Digital Marketing and Social MediaCustomer Service Quality and Loyalty
Cited by 119
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