The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
A Comparison of Care at E-visits and Physician Office Visits for Sinusitis and Urinary Tract Infection
Open accessAbstract
Internet capabilities create the opportunity for eVisits, in which physicians and patients interact virtually instead of face-to-face. In an eVisit, a patient logs into her secure personal health record internet portal and answers a series of questions about her condition. This written information is sent to the physician, who makes a diagnosis, orders necessary care, puts a note in the patient’s electronic medical record (EMR), and replies to the patient via the secure portal within several hours. eVisits are offered by numerous health systems and are commonly reimbursed by health plans.1,2 eVisits typically focus on care for acute conditions, such as minor infections. There are several potential advantages of eVisits, including convenience and efficiency (avoiding travel and time) and lower costs.3 Further, eVisits can be provided by the patient’s primary care physician (PCP) instead of a physician at an emergency department or urgent care center. The main concerns about eVisits center on quality issues: whether physicians can make accurate diagnoses without a face-to-face interview or physical exam,4 whether use of tests and follow-up visits is appropriate, and whether antibiotics might be overprescribed. No studies have characterized the differences between eVisits and office visits. To fill this knowledge gap, we compared the care at eVisits and office visits for two conditions--sinusitis and urinary tract infection (UTI).
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“We found 3 studies that reported the antibiotic-prescribing rate to be higher in remote settings than face-to-face consultations [19,22,27].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“The difference in prescribing rate ranged from 5% (n=201) to 50% (n=5165) [22].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“Intervention: 99%, control: 49% (P<.001)”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“Intervention: 99%, control: 94% (P<.001)”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“Mehrotra et al [22] concluded that PCPs were less likely to order a UTI-relevant test in face-to-face consultations (did not order: 8%, did order: 51%; P<.01), but more likely to prescribe an antibiotic for UTI in remote consultations.”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“Of 2 studies assessing patients with suspected or confirmed UTI, 1 study found higher antibiotic-prescribing rates in remote consultations [22].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“In contrast to the findings for antibiotic-prescribing rate, the guideline-concordant antibiotic management for sinusitis and patients with UTI revealed no significant difference between remote and face-to-face consultations [22,26].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“In 3 studies, of which 2 were of high quality, researchers found higher antibiotic-prescribing rates in remote consultations than in direct PCP consultations [22,24,27].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“All studies were from the United States and investigated populations with a confirmed diagnosis of sinusitis [22,26], UTI [22], or acute respiratory infection [25,27].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“We found 4 observational studies that reported guideline-concordant prescribing rates or guideline-recommended prescribing rates, which measured the appropriateness of the prescriptions against local or national guidelines [22,25-27] (Table 2).”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“We found 5 US-based retrospective cohort studies that investigated follow-up visit rates after initial consultation for the same presentation [18,19,22,25,26].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
In the citing paper
“However, Murray et al [18] and Mehrotra et al [22] found no significant difference in follow-up visit rates between the consultation types within the following 3 weeks and 30 days after the initial consultation, respectively.”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [22]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Mehrotra, A., Liu, H., Adams, J., Wang, M. C., Lave, J. R., Thygeson, N. M., Solberg, L. I., & McGlynn, E. A. (2009) · Annals of Internal Medicine · doi:10.7326/0003-4819-151-5-200909010-00006 · Cited by 246
Self-citationAntibiotics and Topical Nasal Steroid for Treatment of Acute Maxillary Sinusitis
Williamson, I. G., Rumsby, K., Benge, S., Moore, M. V., Smith, P. W. F., Cross, M., & Little, P. S. (2007) · JAMA · doi:10.1001/jama.298.21.2487 · Cited by 160
Impact of Online Primary Care Visits on Standard Costs: A Pilot Study
Rohrer, J. E., Angstman, K. B., Adamson, S. C., Bernard, M. E., Bachman, J. W., & Morgan, M. E. (2010) · Population Health Management · doi:10.1089/pop.2009.0018 · Cited by 40
Physician-Patient e-Visit Programs
Whitten, P. S., Buis, L. R., & Love, B. (2007) · Disease Management & Health Outcomes · doi:10.2165/00115677-200715040-00002 · Cited by 38
The doctor is in (your inbox).
Mettner, J. (2009) · PubMed · Cited by 4
Cited by
Sorted by citations
Items 101–149 of 149
Trends in Urinary Tract Infection Management in Women
Yadav, G. S., Brown, H. W., Menefee, S. A., Yang, S.-J., & Tan-Kim, J. (2024) · Obstetrics and Gynecology · doi:10.1097/aog.0000000000005746 · Cited by 4
Aslani, N., & Garavand, A. (2020) · Health Scope · doi:10.5812/jhealthscope.103769 · Cited by 4
How Does Telemedicine Shape Physician’s Practice in Mental Health?Preprint
Li, M., Nassiri, S., Liu, X., & Ellimoottil, C. (2021) · SSRN Electronic Journal · doi:10.2139/ssrn.3766619 · Cited by 4
Hamadi, H. Y., Zhao, M., Franscisca, S., Murphy, B., Niazi, S. K., & Spaulding, A. (2025) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2024.0358 · Cited by 3
Digital Medicine: from SPA to Medical Recovery
MIULESCU, A., Kozma, A., & Cucu, D. (2023) · Balneo and PRM Research Journal · doi:10.12680/balneo.2023.635 · Cited by 3
Madaras‐Kelly, K., Boyd, J. D., & Bond, L. (2025) · Medicine · doi:10.1097/md.0000000000043172 · Cited by 3
Bedolla, J., & Pines, J. M. (2023) · Wiley eBooks · doi:10.1002/9781119616870.ch61 · Cited by 3
Wilkens, J., Thulesius, H. O., Arvidsson, E., & Ekman, B. (2023) · Digital Health · doi:10.1177/20552076231156213 · Cited by 2
Telemedicine and remote training: the impact on obstetrics and gynaecology training
Murugesu, S., Saso, S., Barcroft, J. F., Visvanathan, S., Bourne, T., & Joash, K. (2024) · The Obstetrician & Gynaecologist · doi:10.1111/tog.12908 · Cited by 2
Imaging Utilization Differences After Telemedicine Versus In-Person Visits
Chung, Y., Nicola, L. P., Nicola, G. N., & Rula, E. Y. (2025) · Journal of the American College of Radiology · doi:10.1016/j.jacr.2025.05.018 · Cited by 3
Lee, K., Hildebrandt, A., Patidar, N., & Rao, S. (2025) · Journal of Operations Management · doi:10.1002/joom.70021 · Cited by 2
E-consultation in primary care: A systematic review
Mold, F., Hendy, J., Lai, Y., & de Lusignan, S. (2019) · Surrey Research Insight Open Access (The University of Surrey) · doi:10.2196/preprints.13042 · Cited by 2
Modeling and analysis of e-visits in primary care
Zhong, X., Li, J., Bain, P. A., & Musa, A. J. (2015) · IEEE International Conference on Automation Science and Engineering (CASE) · doi:10.1109/coase.2015.7294222 · Cited by 2
Wilkens, J., Thulesius, H. O., Arvidsson, E., Lindgren, A., & Ekman, B. (2020) · BMJ Open · doi:10.1136/bmjopen-2020-038618 · Cited by 2
Patients’ preferences over care settings for minor illnesses and injuries
Mukamel, D. B., Ladd, H., Amin, A. A., & Sorkin, D. H. (2019) · Health Services Research · doi:10.1111/1475-6773.13154 · Cited by 2
Abstracts from The American Telemedicine Association 2016 Annual Meeting and Trade Show
(2016) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2016.29004-a.abstracts · Cited by 2
Chen, D., Gonzales, E., Winget, M., Shaw, J. G., Artandi, M. K., Tsai, S. A., & Nelligan, I. (2024) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x231224094 · Cited by 1
Perceived Barriers to Care for Urinary Tract Infections in Emerging Adulthood
Yarger, J., Suskind, A. M., Park, I. U., Wong, I., Hecht, H. K., & Harper, C. C. (2025) · Journal of General Internal Medicine · doi:10.1007/s11606-025-09565-9 · Cited by 1
Haugom, L. E. A., Emberland, K. E., Rebnord, I. K., Rørtveit, G., & Eliassen, K. E. (2025) · BJGP Open · doi:10.3399/bjgpo.2025.0009 · Cited by 1
Automation of Knowledge Work in Medicine and Health care: Future and Challenges
Majidfar, F. (2017) · International journal of body, mind and culture · doi:10.22122/ijbmc.v0i0.86 · Cited by 1
A Physician’s Perspective on What Works (and Doesn’t) for Telemedicine
Porter, T. (2018) · Telehealth and Medicine Today · doi:10.30953/tmt.v1.90 · Cited by 1
The protocol of improving safe antibiotic prescribing in telehealth: A randomized trial
McCabe, B. K., Linder, J. A., Doctor, J. N., Friedberg, M. W., Fox, C. R., Goldstein, N. J., Knight, T. K., Kaiser, K. M., Tibbels, J., Haenchen, S., et al. (2022) · Contemporary Clinical Trials · doi:10.1016/j.cct.2022.106834 · Cited by 1
The fundamentals of telehealth in population health management
Collins, L., Johnson, M., & Tyson, C. E. (2023) · Journal of Hospital Management and Health Policy · doi:10.21037/jhmhp-23-19 · Cited by 1
Cost analysis and economic evaluation of a virtual pediatric emergency department pilot program
Cao, G. Z. Q., Drabo, E. F., Tse, S., & Bechard, M. (2023) · Canadian Journal of Emergency Medicine · doi:10.1007/s43678-023-00553-8 · Cited by 1
Brown-Jackson, K. L. (2017) · Advances in educational marketing, administration, and leadership book series · doi:10.4018/978-1-5225-3649-9.ch008 · Cited by 1
Rosenthal, J. L., Mouzoon, J. L., & Marcin, J. P. (2020) · Springer eBooks · doi:10.1007/978-3-030-56917-4_21 · Cited by 1
Ekman, B., Thulesius, H. O., Wilkens, J., & Arvidsson, E. (2022) · medRxiv · doi:10.1101/2022.06.28.22277001 · Cited by 2
Promise and Potential Pitfalls
Mehrotra, A. (2014)
Self-citationThe Cost of a Culture and Doctoring at a Distance
Pai, V. V., Vella, L. A., & Fieldston, E. S. (2015) · Hospital Pediatrics · doi:10.1542/hpeds.2015-0083
Should You Treat Patients Virtually?
Kaibara, P. D. (2015) · PubMed
Innovative new ways of consulting
Harmon, M., Ellender, M., & Draper, R. (2018) · InnovAiT Education and inspiration for general practice · doi:10.1177/1755738018782552
The invisible pandemic: Antimicrobial resistance
Cope, G. F. (2021) · Independent Nurse · doi:10.12968/indn.2021.5.14
Forced models of cardiac-pulmonary functions
Anantharaman, K. (2004) · ThinkTech (Texas Tech University)
Data-Driven Operations Management
Li, M. (2021) · Deep Blue (University of Michigan) · doi:10.7302/1520
Kröplin, J., Huber, T., Geis, C., Braun, B. J., & Fritz, T. (2021) · doi:10.2196/preprints.30289
Telemedicine and Pediatric Urgent Care: A Vision into the Future
Raskas, M. D., Gali, K., Schinasi, D. A., & Vyas, S. (2017) · Springer eBooks · doi:10.1007/978-3-319-96906-0_11
Online, House Call, and Other Services
(2014) · Advances in healthcare information systems and administration book series · doi:10.4018/978-1-4666-6355-8.ch008
Collins, L., Uzoaru, F., & Khasriya, R. (2022) · Health Technology · doi:10.21037/ht-22-9
Effectiviness, Safety and Satisfaction in Teleurology
Júnior, T. D. P. B., Albeny, M. K. F., de Lima, I. J. C., de Brito, G. B. P., Neto, M. C. D. A., & Vilar, F. O. (2022) · Open Journal of Urology · doi:10.4236/oju.2022.127037
Patient goes online: Consideration of patient safety and quality-related factors in telemedicine
Gupta, A., Tandon, A., & Nambiar, U. (2020) · QAI Journal for Healthcare Quality and Patient Safety · doi:10.4103/qaij.qaij_6_22
Tsuzuki, S., Koizumi, R., Asai, Y., & Ohmagari, N. (2023) · SSRN Electronic Journal · doi:10.2139/ssrn.4472092
Does Telemedicine Affect Physician Decisions? Evidence from Antibiotic Prescriptions
Kim, T. T., Sun, S., & Wang, G. (2023) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2023.693
Taylor, A. D., Rivard, K. R., Pallotta, A. M., Daniels, H. L., Fraser, T. G., Fertel, B. S., Lam, S. W., & Wu, J. (2024) · Journal of Pharmacy Practice · doi:10.1177/08971900241271956
Medvision: a Secure Web-Based Platform for Remote Medical Consultations and Case Management
Guru, R. P., Shezil Ahammed, C., & Tarun, M. (2025) · International Conference on Computing Technologies & Data Communication (ICCTDC) · doi:10.1109/icctdc64446.2025.11158916 · Cited by 1
Nurse-Led Visits Reduce In-Person Referral From Urgent Care Telehealth
Mason, A., Whitt, M., Skoglund, D., Sifers, L., Johnson, J., Black, A., & Nedved, A. C. (2025) · Pediatric Emergency Care · doi:10.1097/pec.0000000000003501
Dababneh, A., Sanyaolu, L. N., Ahmed, H., Alagiyawanna, D., Lecky, D. M., & Cooper, E. (2025) · JAC-Antimicrobial Resistance · doi:10.1093/jacamr/dlaf241
Entezarjou, A., Sjöbeck, M., Midlöv, P., Nymberg, V. M., Vigren, L., Labaf, A., Jakobsson, U., & Calling, S. (2022) · Figshare · doi:10.6084/m9.figshare.18318131
20020112 Unintended Consequences of Digitalisation in Health Care
Ziébland, S., & Powell, J. M. (2025) · De Gruyter eBooks · doi:10.1515/9783111247854-012
Spånberg, E., Dahlström, T., Rehnberg, C., & Janlöv, N. (2026) · Digital Health · doi:10.1177/20552076261490380
Metadata
- Authors
- Mehrotra, A., Paone, S., Martich, G. D., Albert, S. M., & Shevchik, G. J.
- Affiliations
- University of Pittsburgh (US)
- UPMC Health System (US)
- Venue
- JAMA Internal Medicine
- Publisher
- American Medical Association (AMA)
- Published
- 2013-01-14
- Volume
- 173
- Issue
- 1
- Pages
- 72
- ISSN
- 2168-6106 (ISSN-L)
- PMC
- PMC3889474
- OpenAlex
- W2054939175
- Cited by
- 150
- References
- 5
- Citations by year
- 2026: 1 · 2025: 10 · 2024: 6 · 2023: 18 · 2022: 17 · 2021: 14 · 2020: 17 · 2019: 15 · 2018: 12 · 2017: 9 · 2016: 10 · 2015: 11 · 2014: 6 · 2013: 3
- FWCI
- 6.18
- Type
- journal article
- Language
- en
- Open access
- green
- europepmc.org
- Locations
- JAMA Internal Medicine (publishedVersion)
- PubMed (publishedVersion)
- Europe PMC (PubMed Central) (acceptedVersion)
- PubMed Central (acceptedVersion)
- Funders
- National Institutes of Health (KL2TR000146)
- National Institute of Allergy and Infectious Diseases (R21AI097759)
- National Center for Research Resources (KL2 RR24154-6, KL2RR024154)
- National Center for Advancing Translational Sciences
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
- Keywords
- e-visits, telemedicine, physician visits, sinusitis, urinary tract infection, acute infection, primary care, antibiotic overprescription, diagnostic accuracy, health care costs, quality of care
- MeSH terms
- Anti-Bacterial Agents, Humans, Office Visits, Outcome and Process Assessment, Health Care, Physical Examination, Physician-Patient Relations, Practice Patterns, Physicians', Primary Health Care, Product Line Management, Sinusitis, Urinary Tract Infections, Remote Consultation, Internet, Electronic Health Records
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
