The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The Effect of Customer‐Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction
Abstract
This study explores the links of implementing customer‐centric green supply chain management (GSCM) with its antecedent factors (i.e. customer pressure) and performance outcomes (i.e. operational performance and customer satisfaction). Data for this study were obtained through a survey of 126 automobile manufacturers in China. Results suggest that customer pressure has a positive effect on the implementation of customer‐centric GSCM, which, in turn, leads to multiple operational performance improvements (i.e. flexibility, delivery, quality and cost). While production flexibility and cost appear to have no significant impact on customer satisfaction, product quality and delivery are significantly and positively associated with customer satisfaction. On the practical front, this paper provides guidelines for managers in implementing customer‐centric GSCM to respond to customer pressures and improve firm performance, and for policy‐makers to encourage partner‐focused GSCM efforts in environmental policy. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment
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Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications
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The impact of supply chain integration on performance: A contingency and configuration approach
Flynn, B. B., Huo, B., & Zhao, X. (2010) · Journal of Operations Management · doi:10.1016/j.jom.2009.06.001 · Cited by 3,310
Stakeholder pressure and the adoption of environmental practices: The mediating effect of training
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The impact of internal integration and relationship commitment on external integration
Zhao, X., Huo, B., Selen, W., & Yeung, J. H. Y. (2011) · Journal of Operations Management · doi:10.1016/j.jom.2010.04.004 · Cited by 813
Cited by
A literature review on green supply chain management: Trends and future challenges
Tseng, M.-L., Islam, M. S., Karia, N., Fauzi, F. A., & Afrin, S. (2019) · Resources, Conservation and Recycling · doi:10.1016/j.resconrec.2018.10.009 · Cited by 820
Rodríguez-Espíndola, O., Cuevas-Romo, A., Chowdhury, S., Díaz-Acevedo, N., Albores, P., Despoudi, S., Malesios, C., & Dey, P. (2022) · International Journal of Production Economics · doi:10.1016/j.ijpe.2022.108495 · Cited by 459
Feng, M., Yu, W., Wang, X., Wong, C. Y., Xu, M., & Xiao, Z. (2018) · Business Strategy and the Environment · doi:10.1002/bse.2033 · Cited by 344
Self-citationde Oliveira, U. R., Espindola, L. S., da Silva, I. R., da Silva, I. N., & Rocha, H. M. (2018) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2018.03.083 · Cited by 341
Agyabeng-Mensah, Y., Ahenkorah, E., Afum, E., Nana Agyemang, A., Agnikpe, C., & Rogers, F. (2020) · Supply Chain Management: An International Journal · doi:10.1108/scm-11-2019-0405 · Cited by 282
Metadata
- Authors
- Chavez, R., Yu, W., Feng, M., & Wiengarten, F.
- Venue
- Business Strategy and the Environment
- Publisher
- Wiley
- Published
- 2014-10-31
- Volume
- 25
- Issue
- 3
- Pages
- 205-220
- ISSN
- 0964-4733 (ISSN-L)
- 1099-0836
- OpenAlex
- W1537619576
- Cited by
- 184
- References
- 5
- FWCI
- 7.21
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
