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Cited by 51Counseling Practices and SupervisionArtificial Intelligence in EducationSimulation-Based Education in Healthcare

A qualitative content analysis of ChatGPT 's client simulation role‐play for practising counselling skills

Maurya, Rakesh K.·2024·Counselling and Psychotherapy Research
DOI 10.1002/capr.12699
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Abstract

Abstract Role‐play is often used as a pedagogical technique by counsellor educators to help counsellors‐in‐training (CITs) learn and practise counselling skills. This study used qualitative content analysis to assess the effectiveness of Chat Generative Pre‐Trained Transformer (ChatGPT), an artificial intelligence (AI) chatbot, in simulating client role‐play to facilitate practising counselling skills. The author used 10 case vignettes to conduct a simulated role‐play where ChatGPT was asked to simulate the client and author as counsellor. The results indicated that ChatGPT demonstrated authenticity, consistency, appropriate emotional expression, cultural sensitivity, empathy and self‐awareness while portraying the client. However, at times, ChatGPT's responses to the counsellor's questions appeared overly idealised, lacking the authenticity typically observed in real clients. Furthermore, ChatGPT, as a simulated client, lacked non‐verbal cues, limiting the overall experience of counselling skill practice. Recommendations for CITs and future research are discussed.

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Authors
Maurya, R. K.
Affiliations
University of North Florida (US)
Corresponding author
Maurya, Rakesh K.
ORCID
Maurya, Rakesh K.
Venue
Counselling and Psychotherapy Research
Publisher
Wiley
Published
2023-09-27
Volume
24
Issue
2
Pages
614-630
ISSN
  • 1473-3145 (ISSN-L)
  • 1746-1405
DOI
10.1002/capr.12699
OpenAlex
W4387100160
Cited by
51
References
26
Citations by year
2026: 16 · 2025: 24 · 2024: 9 · 2023: 2
FWCI
15.05
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations
Counselling and Psychotherapy Research (publishedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Counseling Practices and Supervision
  • Physical Sciences › Computer Science › Information Systems › Artificial Intelligence in Education
  • Health Sciences › Medicine › Physiology › Simulation-Based Education in Healthcare
Keywords
ChatGPT, AI chatbots, role play, counseling skills training, simulated clients, authenticity, empathy, cultural sensitivity, nonverbal cues, case vignettes

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