The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.
Trust in work teams: An integrative review, multilevel model, and future directions
Open accessAbstract
Summary: This article presents an integrative review of the rapidly growing body of research on trust in work teams. We start by analyzing prominent definitions of trust and their theoretical foundations, followed by different conceptualizations of trust in teams emphasizing its multilevel, dynamic, and emergent nature. We then review the empirical research and its underlying theoretical perspectives concerning the emergence and development of trust in teams. On the basis of this review, we propose an integrated conceptual framework that organizes the field and can advance knowledge of the multilevel nature of trust in teams. Our conclusion is that trust in teams resides at multiple levels of analysis simultaneously, is subject to factors across levels in organizations, and impacts performance and other relevant outcomes both at the individual and team levels. We argue that research should not only differentiate between interpersonal trust between members from collective trust at the team level but also emphasize the interplay within and between these levels by considering cross‐level influences and dynamics. We conclude by proposing 4 major directions for future research and 3 critical methodological recommendations for study designs derived from our review and framework.
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Citations
Cites
The Social Identity Theory of Intergroup Behavior
Tajfel, H., & Turner, J. C. (2004) · Political Psychology · doi:10.4324/9780203505984-16 · Cited by 13,467 · cited 1×
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BackgroundPsychological Safety and Learning Behavior in Work Teams
Edmondson, A. (1999) · Administrative Science Quarterly · doi:10.2307/2666999 · Cited by 12,026
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Social psychology of intergroup relations
Tajfel, H. (1982) · Annual Review of Psychology · doi:10.1146/annurev.ps.33.020182.000245 · Cited by 7,949
Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organizations
McAllister, D. J. (1995) · Academy of Management Journal · doi:10.2307/256727 · Cited by 7,346
Trust, Reciprocity, and Social History
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A Temporally Based Framework and Taxonomy of Team Processes
Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001) · The Academy of Management Review · doi:10.2307/259182 · Cited by 3,659
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Self-citationEnhancing the Effectiveness of Work Groups and Teams
Kozlowski, S. W. J., & Ilgen, D. R. (2006) · Psychological Science in the Public Interest · doi:10.1111/j.1529-1006.2006.00030.x · Cited by 2,623
Cited by
Zhang, R., Duan, W., Flathmann, C., McNeese, N., Freeman, G., & Williams, A. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3610072 · Cited by 134
Zhang, L., Yan, Q., & Zhang, L. (2018) · Decision Support Systems · doi:10.1016/j.dss.2018.10.002 · Cited by 114
A Conceptual Model of Trust, Perceived Risk, and Reliance on AI Decision Aids
Solberg, E., Kaarstad, M., Eitrheim, M. H. R., Bisio, R., Reegård, K., & Bloch, M. (2022) · Group & Organization Management · doi:10.1177/10596011221081238 · Cited by 102
Six challenges for human-AI Co-learning
van den Bosch, K., Schoonderwoerd, T., Blankendaal, R., & Neerincx, M. (2019) · Lecture notes in computer science · doi:10.1007/978-3-030-22341-0_45 · Cited by 50
McGrath, M. J., Duenser, A., Lacey, J., & Paris, C. (2025) · Computers in Human Behavior: Artificial Humans · doi:10.1016/j.chbah.2025.100200 · Cited by 51
Moin, M. F., Behl, A., Zhang, J. Z., & Shankar, A. (2025) · Information Systems Frontiers · doi:10.1007/s10796-024-10561-3 · Cited by 29
Metadata
- Authors
- Costa, A. C., Fulmer, C. A., & Anderson, N. R.
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 2017-07-07
- Volume
- 39
- Issue
- 2
- Pages
- 169-184
- ISSN
- 0894-3796 (ISSN-L)
- 1099-1379
- OpenAlex
- W2729521902
- Cited by
- 311
- References
- 24
- FWCI
- 25.54
- Type
- journal article
- Language
- en
- Open access
- green
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