Modeling the impact of techno‐stress and burnout on employees’ work‐life balance and turnover intention: A job demands‐resources theory perspective

Abstract

In an increasingly digitized work environment, techno‐stress is becoming one of the most important concerns for employees. Based on the premise of job demands‐resources (JD‐R) theory, this study looks to determine how techno‐stressors affect employees’ work‐life balance (WLB) and turnover intention through burnout; and to what level positive psychological capital could moderate this relationship. We gathered data in a time‐lagged approach from 528 employees of Indian IT companies. To test the hypotheses, we applied a moderation‐mediation model. Further, the statistical analysis of the aforementioned associations was carried out using Smart‐partial least squares (PLS). The results suggest that burnout does mediate the relationship between techno‐stress and employees’ WLB. Secondly, psychological capital as a resource does moderate the impact of techno‐stress on burnout. Through these findings, the authors contribute to an extant literature by emphasizing the significance of recognizing techno‐stress, and managing technology‐induced burnout along with theoretical and practical implications offered.