The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
A conceptual model of perceived customer value in e‐commerce: A preliminary investigation
Abstract
This article presents an exploratory study of a conceptual model of perceived customer value in a business‐to‐consumer e‐commerce setting. Key precursors of perceived customer value included in the model are valence of on‐line shopping experience, perceived product quality, perceived risk, and product price. Relationships among these variables (as well as mediating variables) and their relationship to on‐line shoppers' value perceptions are explored. The theoretical framework proposed in this work expands on previous efforts on perceived customer value by including new variables relevant to an e‐commerce setting and by integrating several key variables into one model. The preliminary findings lead to several implications. © 2003 Wiley Periodicals, Inc.
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Cites
The role of perceived risk in the quality-value relationship: A study in a retail environment
Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1999) · Journal of Retailing · doi:10.1016/s0022-4359(99)80005-0 · Cited by 1,675
Consumer cost differences for traditional and Internet markets
Strader, T. J., & Shaw, M. J. (1999) · Internet Research · doi:10.1108/10662249910264819 · Cited by 93
Cited by
Pavlou, P. A., & Fygenson, M. (2006) · MIS Quarterly · doi:10.2307/25148720 · Cited by 2,685
Value-based Adoption of Mobile Internet: An empirical investigation
Kim, H.-W., Chan, H. C., & Gupta, S. (2007) · Decision Support Systems · doi:10.1016/j.dss.2005.05.009 · Cited by 2,084
The concept of perceived value: a systematic review of the research
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2007) · Marketing Theory · doi:10.1177/1470593107083165 · Cited by 1,269
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
The use of social media in travel information search
Chung, N., & Koo, C. (2015) · Telematics and Informatics · doi:10.1016/j.tele.2014.08.005 · Cited by 474
Metadata
- Authors
- Chen, Z., & Dubinsky, A. J.
- Venue
- Psychology & Marketing
- Publisher
- Wiley
- Published
- 2003-03-04
- Volume
- 20
- Issue
- 4
- Pages
- 323-347
- ISSN
- 0742-6046 (ISSN-L)
- 1520-6793
- OpenAlex
- W1965626835
- Cited by
- 1,073
- References
- 2
- FWCI
- 42.09
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
