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Cited by 339

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Strategic positioning, human capital, and performance in service organizations: a customer interaction approach

Skaggs, Bruce C., Youndt, Mark·2004·Strategic Management Journal
DOI 10.1002/smj.365
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Abstract

This study employs a customer interaction approach to examine how service organizations' strategic positioning relates to their human capital, and how the interaction between strategic positioning and human capital impacts organizational performance. Results from 234 service organizations in 96 different industries indicate very strong relationships between strategic positioning choices and human capital. We also find that certain combinations of strategic positioning and human capital result in superior performance. Copyright © 2003 John Wiley & Sons, Ltd.

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Metadata

Authors
Skaggs, B. C., & Youndt, M.
Venue
Strategic Management Journal
Publisher
Wiley
Published
2003-12-03
Volume
25
Issue
1
Pages
85-99
ISSN
  • 0143-2095 (ISSN-L)
  • 1097-0266
DOI
10.1002/smj.365
OpenAlex
W2031963190
Cited by
339
References
4
FWCI
7.72
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Strategic positioning, human capital, and performance in service organizations: a customer interaction approach. https://app.cochat.ai/papers/10.1002/smj.365
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Skaggs, B. C., & Youndt, M. (2004). Strategic positioning, human capital, and performance in service organizations: a customer interaction approach. Strategic Management Journal. https://doi.org/10.1002/smj.365

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.