Technology usage, intellectual capital, firm performance and employee satisfaction: the accountants' idea
Abstract
Purpose: The paper proposes a conceptual integration between two variables, both considered as capable of affecting public firm performance: technology and intellectual capital. Design/methodology/approach: The analysis is performed by testing a structural equation model (SEM) which allows to measure simultaneously a plurality of variables, highlighting all the possible connections. Data is collected by administering more than 500 paper questionnaires to accountants working within Local Health Firms of Naples and Salerno. Findings: The study seems to align with the considerations according to which intellectual capital expressed through its three dimensions – relational capital, human capital and organizational capital – exert a positive influence on perceived performance of healthcare firms, ultimately impacting on the Employees' Satisfaction. Research limitations/implications: The study acts as a useful guide from a managerial point of view, because it may support firm decision-making. In fact, public sector managers can leverage an instrument capable of activating functional mechanisms to improve firm performance. Originality/value: The work allows overcoming the literature gap due to the fact that, although there is a wide recognition of the potential of technology and intellectual capital, there are no studies that synergistically integrate both the aspects in the attempt to understand their value in terms of influence on the performance of public firms, on the one hand, and on employees' satisfaction, on the other. In this vein, the work, in an attempt to provide further scientific support to the link between technology and intellectual capital, is a tool capable of highlighting how this link positively impacts on company performance and employee satisfaction.
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IC positively affects job attitudes related to job satisfaction and retention.
“Longo and Mura (2011) and Torre et al. (2021) show that IC positively affects job attitudes related to job satisfaction and retention.”
From Does the Efficiency of a Firm's Intellectual Capital and Working Capital Management Affect Its Performance? (2024) · cites this paper as Torre et al. (2021)
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Melo, N. A. P., Verástegui, J. L., & Herrera, M. Á. (2021) · Cuadernos de Administración · doi:10.11144/javeriana.cao34.rcidap · Cited by 4 · see citing works
Appiah, M. K., Sedegah, D. D., Ayisi-Addo, A. K., & Gyening, E. K. (2022) · Cogent Engineering · doi:10.1080/23311916.2022.2138101 · Cited by 4 · see citing works
Widaningsih, & Lestari, P. A. (2024) · Commercium Journal of Business and Management · doi:10.61978/commercium.v2i1.985 · Cited by 3 · see citing works
Citrasari, P., Ratnawati, K., & Hadiwidjojo, D. (2022) · Media Ekonomi dan Manajemen · doi:10.24856/mem.v37i2.2934 · Cited by 3 · see citing works
Susanto, E., Widjaja, W., Tawil, M. R., Ruby, T., & Bakri, A. A. (2023) · Jurnal Multidisiplin West Science · doi:10.58812/jmws.v2i02.228 · Cited by 3 · see citing works
Virgilio, F. D. (2024) · EAI/Springer Innovations in Communication and Computing · doi:10.1007/978-3-031-52296-3_12 · Cited by 3 · see citing works
Forecasting Employee Potential through Probationary Assessment
Novia, A., & Yuadi, I. (2023) · JBMP (Jurnal Bisnis Manajemen dan Perbankan) · doi:10.21070/jbmp.v9i2.1718 · Cited by 2 · see citing works
Reis, D. L. D. S., Moura, P. R. D., Varvákis, G., & dos Santos, N. (2022) · Interfases · doi:10.26439/interfases2022.n016.6121 · Cited by 1 · see citing works
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Naim, S. (2023) · West Science Interdisciplinary Studies · doi:10.58812/wsis.v1i05.74 · Cited by 1 · see citing works
IC Theory and Public Healthcare
Pusenius, P., Laihonen, H., & Lammintakanen, J. (2023) · European Conference on Knowledge Management · doi:10.34190/eckm.24.2.1405 · Cited by 1 · see citing works
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Intellectual Capital And Financial Performance: The Case Of Plantation Companies In Indonesia
Fathonah, E. A. A. N. (2021) · Türk bilgisayar ve matematik eğitimi dergisi · doi:10.17762/turcomat.v12i11.6042
ANALYSIS THE INFLUENCE OF INTELLECTUAL CAPITAL ON THE PERFORMANCE OF INDONESIAN COMPANIES
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Employee Satisfaction Factors in the E-Commerce Company: The Mediating Role of Employee Engagement
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FACTORS AFFECTING HOUSEHOLD FOOD SECURITY IN NON-FOOD-CENTER AREAS
Gultom, J., Hanani, N., Qurbani, I. D., & Asmara, R. (2024) · Journal of Law and Sustainable Development · doi:10.55908/sdgs.v12i12.4134
POLICY OF IMPLEMENTING FOOD SECURITY STRATEGIES IN NON - FOOD CENTERS
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Does sharia compliance enhance ESG performance to better firm performance?
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Employee Retention and Satisfaction in the Fashion Sector in the United Kingdom
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Purposes for intellectual capital management: an update of the exposed by Bernard Marr
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- Authors
- Torre, C., Tommasetti, A., & Maione, G.
- Affiliations
- University of Salerno (IT)
- Venue
- The TQM Journal
- Publisher
- Emerald
- Published
- 2020-09-14
- Volume
- 33
- Issue
- 3
- Pages
- 545-567
- ISSN
- 0954-478X (ISSN-L)
- 1754-2731
- OpenAlex
- W3086756047
- Cited by
- 46
- References
- 104
- Citations by year
- 2026: 3 · 2025: 6 · 2024: 12 · 2023: 13 · 2022: 7 · 2021: 5
- FWCI
- 6.66
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The TQM Journal (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Intellectual Capital and Performance Analysis
- Social Sciences › Business, Management and Accounting › Management Information Systems › Accounting and Organizational Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- technology use, intellectual capital, firm performance, job satisfaction, public enterprises, medical corporations, relational capital, human capital, organizational capital, accountants, Naples, Salerno
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