The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Bringing Service Design to Service Sciences, Management and Engineering
Overview
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Citations
Cites
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Service portraits in service research: a critical review
Edvardsson, B., Gustafsson, A., & Roos, I. (2005) · International Journal of Service Industry Management · doi:10.1108/09564230510587177 · Cited by 763
Cited by
Toward a Theoretical Foundation for Experience Design in Tourism
Tussyadiah, I. P. (2014) · Journal of Travel Research · doi:10.1177/0047287513513172 · Cited by 403
Product–Service Systems Engineering: State of the art and research challenges
Cavalieri, S., & Pezzotta, G. (2012) · Computers in Industry · doi:10.1016/j.compind.2012.02.006 · Cited by 388
The Value of Codesign: The Effect of Customer Involvement in Service Design Teams
Trischler, J., Pervan, S. J., Kelly, S. J., & Scott, D. R. (2018) · Journal of Service Research · doi:10.1177/1094670517714060 · Cited by 292
Improving service quality through customer journey analysis
Halvorsrud, R., Kvale, K., & Følstad, A. (2016) · Journal of Service Theory and Practice · doi:10.1108/jstp-05-2015-0111 · Cited by 267
Williams, H., Lindström, A., Trischler, J., Wikström, F., & Rowe, Z. (2020) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.121775 · Cited by 128
Metadata
- Authors
- Holmlid, S., & Evenson, S.
- Venue
- Service Science: Research and Innovations in the Service Economy
- Publisher
- Springer US
- Published
- 2008
- Pages
- 341-345
- ISSN
- 1865-4924 (ISSN-L)
- OpenAlex
- W65150484
- Cited by
- 158
- References
- 2
- FWCI
- 11.15
- Type
- book chapter
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Bringing Service Design to Service Sciences, Management and Engineering. https://app.cochat.ai/papers/10.1007/978-0-387-76578-5_50
- The paper
- Holmlid, S., & Evenson, S. (2008). Bringing Service Design to Service Sciences, Management and Engineering. Service Science: Research and Innovations in the Service Economy. https://doi.org/10.1007/978-0-387-76578-5_50
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
