Developing Enterprise Chatbots: Learning Linguistic Structures
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Task-oriented chatbots employ a question-answer style or step-by-step conversation and depend on supervised learning, reinforcement learning and extensive domain-specific knowledge.
“The former employs a question–answer style or step-by-step conversation. These chatbots depend on ‘supervised learning, reinforcement learning and an extensive domain-specific knowledge’ (p. 3).”
From Chatbot breakthrough in the 2020s? An ethical reflection on the trend of automated consultations in health care (2022) · cites this paper as Galitsky 2019
Chatbot purpose can be divided into task-oriented (goal-oriented) and social.
“Their purpose can be divided into two categories: task-oriented (or goal-oriented) and social (Galitsky 2019, p. 3).”
From Chatbot breakthrough in the 2020s? An ethical reflection on the trend of automated consultations in health care (2022) · cites this paper as Galitsky 2019
Cites
Chatbot Components and Architectures
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_2 · Cited by 19 · see citing works
Self-citationExplainable Machine Learning for Chatbots
Galitsky, B. A., & Goldberg, S. I. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_3 · Cited by 10 · see citing works
Self-citationRhetorical Agreement: Maintaining Cohesive Conversations
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_10 · Cited by 9 · see citing works
Self-citationA Content Management System for Chatbots
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_9 · Cited by 9 · see citing works
Self-citationEnabling a Bot with Understanding Argumentation and Providing Arguments
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_13 · Cited by 9 · see citing works
Self-citationLearning Discourse-Level Structures for Question Answering
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_7 · Cited by 8 · see citing works
Self-citationDeveloping Conversational Natural Language Interface to a Database
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_4 · Cited by 5 · see citing works
Self-citationDiscourse-Level Dialogue Management
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_11 · Cited by 4 · see citing works
Self-citationGalitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_12 · Cited by 4 · see citing works
Self-citationGalitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_8 · Cited by 3 · see citing works
Self-citationSemantic Skeleton Thesauri for Question Answering Bots
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_6 · Cited by 2 · see citing works
Self-citationAssuring Chatbot Relevance at Syntactic Level
Galitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_5 · Cited by 1 · see citing works
Self-citationGalitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_14 · Cited by 1 · see citing works
Self-citationGalitsky, B. A. (2019) · Springer eBooks · doi:10.1007/978-3-030-04299-8_15 · Cited by 1 · see citing works
Self-citation
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Parviainen, J., & Rantala, J. (2022) · Medicine, Health Care and Philosophy · doi:10.1007/s11019-021-10049-w · Cited by 146 · see citing works
- Authors
- Galitsky, B.
- Affiliations
- Oracle (United States) (US)
- Corresponding author
- Galitsky, Boris
- ORCID
- Galitsky, Boris
- Venue
- Springer eBooks
- Publisher
- Springer International Publishing
- Published
- 2019
- OpenAlex
- W4243854160
- Cited by
- 62
- References
- 14
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 7 · 2023: 8 · 2022: 15 · 2021: 5 · 2020: 17 · 2019: 1
- FWCI
- 4.25
- Type
- book
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Springer eBooks (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Physical Sciences › Computer Science › Artificial Intelligence › Natural Language Processing Techniques
- Keywords
- chatbots, chatbot development, reasoning, machine learning, semantic processing, discourse processing
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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