Chasing the Chatbots: Directions for Interaction and Design Research

Diffusion of Innovations 1

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"Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents

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Why People Use Chatbots

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Voice Interfaces in Everyday Life

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A New Chatbot for Customer Service on Social Media

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Chatbots and the new world of HCI

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Evaluating Quality of Chatbots and Intelligent Conversational AgentsPreprint

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Evaluating and Informing the Design of Chatbots

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Chatbots: changing user needs and motivations

Brandtzaeg, P. B., & Følstad, A. (2018) · Interactions · doi:10.1145/3236669 · Cited by 322 · see citing works

I'm Sorry, Dave, I'm Afraid I Can't Do That: Chatbot Perception and Expectations

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Let's Talk About Race

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All Work and No Play?

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Convey: Exploring the Use of a Context View for Chatbots

Jain, M., Kota, R., Kumar, P., & Patel, S. N. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3174042 · Cited by 74 · see citing works

A framework for understanding chatbots and their future

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Untitled work

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Is that social bot behaving unethically?

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Here's What I Can Do

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How to Build a Chatbot

Chen, W., Yu, Z., & Fong, S. J. (2018) · International Conference on Machine Learning and Computing (ICMLC) · doi:10.1145/3195106.3195169 · Cited by 43 · see citing works

Conversational UX Design: An Introduction

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Designing the Future of Personal Fashion

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Mental Models and Home Virtual Assistants (HVAs)

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A Natural Conversation Framework for Conversational UX Design

Moore, R. J. (2018) · Human-computer interaction series · doi:10.1007/978-3-319-95579-7_9 · Cited by 18 · see citing works

Designing Chatbots for Crises: A Case Study Contrasting Potential and Reality

Piccolo, L. S. G., Roberts, S., Iosif, A., & Alani, H. (2018) · Electronic workshops in computing · doi:10.14236/ewic/hci2018.56 · Cited by 17 · see citing works

Funology

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The Rise of Emotion-aware Conversational Agents

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Exploring the Universe of Egregious Conversations in Chatbots

Shmueli-Scheuer, M., Sandbank, T., Konopnicki, D., & Nakash, O. P. (2018) · ACM International Conference on Intelligent User Interfaces (IUI) · doi:10.1145/3180308.3180324 · Cited by 7 · see citing works

Future directions for chatbot research: An interdisciplinary research agenda

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Feedpal: Understanding Opportunities for Chatbots in Breastfeeding Education of Women in India

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AdolescentBot: Understanding Opportunities for Chatbots in Combating Adolescent Sexual and Reproductive Health Problems in Bangladesh

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Artificial intelligence and technical efficiency: The case of Indian commercial banks

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How to Make chatbots productive – A user-oriented implementation framework

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Chatbots and virtual assistant in Indian banks

Pal, S., & Singh, D. (2019) · Industrija · doi:10.5937/industrija47-24578 · Cited by 34 · see citing works

Chatbots to Support Children in Coping with Online Threats: Socio-technical Requirements

Piccolo, L. S. G., Troullinou, P., & Alani, H. (2021) · Designing Interactive Systems Conference 2021 · doi:10.1145/3461778.3462114 · Cited by 25 · see citing works

A Conversational Interface for Self-screening for ADHD in Adults

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Towards Intelligent Chatbots for Customer Care - Practice-Based Requirements for a Research Agenda

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Applying the Character-Based Chatbots Generation Framework in Education and Healthcare

Hefny, W. E., Bolock, A. E., Herbert, C., & Abdennadher, S. (2021) · International Conference on Human-Agent Interaction (HAI) · doi:10.1145/3472307.3484172 · Cited by 13 · see citing works

A localized and humanized approach to chatbot banking companions: implications for financial managers

Misra, R., Malik, G., & Singh, P. (2025) · Management Decision · doi:10.1108/md-11-2023-2223 · Cited by 14 · see citing works

Chatbots in Pharmacy: A Boon or a Bane for Patient Care and Pharmacy Practice?

Ramadhani, C. (2023) · Sciences of Pharmacy · doi:10.58920/sciphar02030001 · Cited by 14 · see citing works

Toward a linguistically grounded dialog model for chatbot design

Dall’Acqua, A., & Tamburini, F. (2021) · Italian Journal of Computational Linguistics · doi:10.4000/ijcol.900 · Cited by 10 · see citing works

Towards a Generic Framework for Character-Based Chatbots

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Conversational Agent for Industrial Processes Through Virtual Environments

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Towards Chatbots to Support Bibliotherapy Preparation and Delivery

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A Flexible and Scalable Architecture for Human-Robot Interaction

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Interfacing participation in citizen science projects with conversational agents

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AI based chatbot in food industry

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Automated Paraphrase Generation with Over-Generation and Pruning Services

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Towards Effective Conversational Agents: A Prototype-Based Approach for Facilitating Their Evaluation and Improvement

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Assessing user reactions to intelligent personal assistants’ humorous responses

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Designing Emotionally Adaptive Chatbots for Diverse Users: A User-Centered Human-AI Interface Framework

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Cybot: A Chatbot for Teaching and Testing Cybersecurity Courses

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Behind the Chatbot : Investigate the Design Process of Commercial Conversational Experience

Wang, L. (2019) · KTH Publication Database DiVA (KTH Royal Institute of Technology)

Supporting ongoing training of community health workers through mobile-based solutions in rural India

Yadav, D., & Singh, P. P. (2021)

The Transition to the Conversational Era

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The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

Rapp, A., Curti, L., & Boldi, A. (2021) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2021.102630 · Cited by 679 · see citing works

Rise of the Chatbots

Zamora, J. (2017) · ACM International Conference on Intelligent User Interfaces (IUI) · doi:10.1145/3030024.3040201 · Cited by 32 · see citing works

Designing Chatbots for Crises: A Case Study Contrasting Potential and Reality

Piccolo, L. S. G., Roberts, S., Iosif, A., & Alani, H. (2018) · Electronic workshops in computing · doi:10.14236/ewic/hci2018.56 · Cited by 17 · see citing works

Service chatbot: Co-citation and big data analysis toward a review and research agenda

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Editorial: Chatbots as humanlike text generators: friend or foe?

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