The Double-Edged Sword of Artificial Intelligence

Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm’s operational inefficiency and competitiveness

Rana, N. P., Chatterjee, S., Dwivedi, Y. K., & Akter, S. (2021) · European Journal of Information Systems · doi:10.1080/0960085x.2021.1955628 · Cited by 454 · see citing works

Thinking responsibly about responsible AI and ‘the dark side’ of AI

Mikalef, P., Conboy, K., Lundström, J. E., & Popovič, A. (2022) · European Journal of Information Systems · doi:10.1080/0960085x.2022.2026621 · Cited by 435 · see citing works

The dark sides of artificial intelligence: An integrated AI governance framework for public administration

Wirtz, B. W., Weyerer, J. C., & Sturm, B. J. (2020) · International Journal of Public Administration · doi:10.1080/01900692.2020.1749851 · Cited by 398 · see citing works

The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

Castillo, D., Canhoto, A. I., & Said, E. (2020) · Service Industries Journal · doi:10.1080/02642069.2020.1787993 · Cited by 286 · see citing works

The bright and dark sides of artificial intelligence: A futures perspective on tourist destination experiences

Grundner, L., & Neuhofer, B. (2020) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2020.100511 · Cited by 266 · see citing works

Theorizing the dark side of business-to-business relationships in the era of AI, big data, and blockchain

Gligor, D. M., Pillai, K. G., & Gölgeci̇, İ. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.04.043 · Cited by 152 · see citing works

The dark side of artificial intelligence in services

Belanche, D., Belk, R. W., Casaló, L. V., & Flavián, C. (2024) · Service Industries Journal · doi:10.1080/02642069.2024.2305451 · Cited by 140 · see citing works

The dark sides of AI personal assistant: effects of service failure on user continuance intention

Sun, Y., Li, S., & Yu, L. (2021) · Electronic Markets · doi:10.1007/s12525-021-00483-2 · Cited by 133 · see citing works

The Dark Side of Language Models: Exploring the Potential of LLMs in Multimedia Disinformation Generation and Dissemination

Barman, D., Guo, Z., & Conlan, O. (2024) · Machine Learning with Applications · doi:10.1016/j.mlwa.2024.100545 · Cited by 103 · see citing works

Uncovering the dark side of AI-based decision-making: A case study in a B2B context

Papagiannidis, E., Mikalef, P., Conboy, K., & van de Wetering, R. (2023) · Industrial Marketing Management · doi:10.1016/j.indmarman.2023.10.003 · Cited by 90 · see citing works

Addressing Algorithmic Bias in AI-Driven Customer Management

Akter, S., Dwivedi, Y. K., Biswas, K., Michael, K., Bandara, R. J., & Sajib, S. (2021) · Journal of Global Information Management · doi:10.4018/jgim.20211101.oa3 · Cited by 87 · see citing works

The dark side of AI identity: Investigating when and why AI identity entitles unethical behavior

Cao, L., Chen, C., Dong, X., Wang, M., & Qin, X. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.107669 · Cited by 86 · see citing works

Generative AI for Social Good and Sustainable Development

Shafik, W. (2024) · Studies in computational intelligence · doi:10.1007/978-981-97-8460-8_10 · Cited by 80 · see citing works

The dark side of AI-enabled HRM on employees based on AI algorithmic features

Zhou, Y., Li-jun, W., & Chen, W. (2023) · Journal of Organizational Change Management · doi:10.1108/jocm-10-2022-0308 · Cited by 75 · see citing works

Unveiling the Dark Side of ChatGPT: Exploring Cyberattacks and Enhancing User Awareness

Alawida, M., Shawar, B. A., Abiodun, O. I., Mehmood, A., Omolara, A. E., & Hwaitat, A. K. A. (2024) · Information · doi:10.3390/info15010027 · Cited by 69 · see citing works

Can Personalized Recommendations in Charity Advertising Boost Donation? The Role of Perceived Autonomy

Lv, L., & Huang, M. (2022) · Journal of Advertising · doi:10.1080/00913367.2022.2109082 · Cited by 65 · see citing works

The dark sides of AI

Cheng, X., Lin, X., Shen, X., Zarifis, A., & Mou, J. (2022) · Electronic Markets · doi:10.1007/s12525-022-00531-5 · Cited by 61 · see citing works

Deep Learning Impacts in the Field of Artificial Intelligence

Shafik, W. (2024) · Auerbach Publications eBooks · doi:10.1201/9781003433309-2 · Cited by 57 · see citing works

Toward a More Ethical Future of Artificial Intelligence and Data Science

Shafik, W. (2024) · Advances in computational intelligence and robotics book series · doi:10.4018/979-8-3693-2964-1.ch022 · Cited by 54 · see citing works

When more is less: The other side of artificial intelligence recommendation

Chen, S., Qiu, H., Zhao, S., Han, Y., He, W. P., Siponen, M. T., Mou, J., & Xiao, H. (2021) · Journal of Management Science and Engineering · doi:10.1016/j.jmse.2021.08.001 · Cited by 45 · see citing works

Exploring the Dark Side of AI: Advanced Phishing Attack Design and Deployment Using ChatGPT

Begou, N., Vinoy, J., Duda, A., & Korczyński, M. (2023) · IEEE Conference on Communications and Network Security · doi:10.1109/cns59707.2023.10288940 · Cited by 39 · see citing works

SCARY DARK SIDE OF ARTIFICIAL INTELLIGENCE: A PERILOUS CONTRIVANCE TO MANKIND

Kumar, G., Singh, G., Bhatnagar, V., & Jyoti, K. (2019) · Humanities & Social Sciences Reviews · doi:10.18510/hssr.2019.75146 · Cited by 30 · see citing works

Generative Adversarial Networks: Security, Privacy, and Ethical Considerations

Shafik, W. (2025) · Information systems engineering and management · doi:10.1007/978-3-031-76710-4_5 · Cited by 28 · see citing works

Science of Emotional Intelligence

Shafik, W. (2024) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/979-8-3693-4453-8.ch015 · Cited by 28 · see citing works

Uncovering the Dark Side of Artificial Intelligence in Electronic Markets

Xing, Y., Yu, L., Zhang, Z., & Zheng, L. J. (2023) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.327278 · Cited by 26 · see citing works

Ethical and legal considerations in artificial intelligence

Shafik, W. (2025) · CRC Press eBooks · doi:10.1201/9781003504979-6 · Cited by 24 · see citing works

Artificial Intelligence Transparency and Explainability in Sustainable Healthcare

Shafik, W., Singh, R., & Kumar, V. (2024) · Approaches to global sustainability, markets, and governance · doi:10.1007/978-981-97-9555-0_9 · Cited by 23 · see citing works

Security, Privacy, and Trust in Fintech

Shafik, W. (2025) · Routledge eBooks · doi:10.4324/9781003514114-15 · Cited by 21 · see citing works

The Dark Side of the Digital Age: How to Address Cyberbullying among Adolescents

Wiederhold, B. K. (2024) · Cyberpsychology Behavior and Social Networking · doi:10.1089/cyber.2024.29309.editorial · Cited by 20 · see citing works

The perks and perils of artificial intelligence use in lateral exchange markets

Satornino, C. B., Grewal, D., Guha, A., Schweiger, E. B., & Goodstein, R. C. (2023) · Journal of Business Research · doi:10.1016/j.jbusres.2022.113580 · Cited by 19 · see citing works

Generative Artificial Intelligence for Social Good and Sustainable Development

Shafik, W. (2025) · doi:10.1002/9781394302932.ch8 · Cited by 16 · see citing works

The dark side of artificial intelligence for industrial marketing management: Threats and risks of AI adoption

Pantano, E., Marikyan, D., & Papagiannidis, S. (2023) · Industrial Marketing Management · doi:10.1016/j.indmarman.2023.11.008 · Cited by 15 · see citing works

Fine-Tuning BERT-Based Models for Negative Content Identification on Indonesian Tweets

Hidayatullah, A. F., Kalinaki, K., Aslam, M. M., Zakari, R. Y., & Shafik, W. (2023) · International Conference on Information Technology and Digital Applications (ICITDA) · doi:10.1109/icitda60835.2023.10427046 · Cited by 14 · see citing works

Using machine learning to investigate consumers' emotions: the spillover effect of AI defeating people on consumers' attitudes toward AI companies

Ma, Y., Dai, X., & Deng, Z.-Z. (2023) · Internet Research · doi:10.1108/intr-02-2022-0113 · Cited by 11 · see citing works

Cyber Security Challenges and Dark Side of AI

Ojha, N. K., Pandita, A., & Ramkumar, J. (2024) · Advances in human resources management and organizational development book series · doi:10.4018/979-8-3693-0724-3.ch007 · Cited by 6 · see citing works

Introduction to the Minitrack on The Dark Sides of AI

Xiao, L., Shen, X., & Cheng, X. (2022) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2022.603 · Cited by 4 · see citing works

The Double-Edged Sword of Automation: Impact of Generative AI Adoption on Student's Critical Thinking Skills in Higher Education Considering Cognitive Offloading as a Mediator

Jaffar, Z. F., Alvi, A., Rahim, A., Ambreen, S., & Jaffar, M. M. (2026) · Journal of Language, Literature & Social Affairs · doi:10.63056/jllsa.2.5.2026.253

Materializing artificial intelligence

(2020) · Nature Machine Intelligence · doi:10.1038/s42256-020-00262-2 · Cited by 10 · see citing works

Artificial versus Natural Intelligence: An Adendum to the Philosophy of Mind

Ojong, K. (2009) · Lwati A Journal of Contemporary Research · doi:10.4314/lwati.v6i2.46598

AI IS NOT INTELLIGENTPreprint

C., M. O. E. (2025) · doi:10.22541/au.173809708.82643278/v1

Essays: myths and dead ends of artificial intelligence

Boldachev, A. (2020) · Philosophical Problems of IT & Cyberspace (PhilIT&C) · doi:10.17726/philit.2020.2.3 · Cited by 1 · see citing works

Why Artificial Intelligence? Because Artificial!

Song, X. (2026) · PhilPapers (PhilPapers Foundation) · doi:10.5281/zenodo.21462011