Use and Impact of Online Travel Reviews
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Cites
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916 · see citing works
AN INTEGRATIVE MODEL OF TOURISTS’ INFORMATION SEARCH BEHAVIOR
Gursoy, D., & McCleary, K. W. (2004) · Annals of Tourism Research · doi:10.1016/j.annals.2003.12.004 · Cited by 680 · see citing works
Online peer and editorial recommendations, trust and choice in virtual markets
Smith, D., Menon, S., & Sivakumar, K. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20041 · Cited by 650 · see citing works
Fodness, D., & Murray, B. (1997) · Annals of Tourism Research · doi:10.1016/s0160-7383(97)00009-1 · Cited by 529 · see citing works
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The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688 · see citing works
What can big data and text analytics tell us about hotel guest experience and satisfaction?
Xiang, Z., Schwartz, Z., Gerdes, J. H., & Uysal, M. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2014.10.013 · Cited by 953 · see citing works
Filieri, R., Alguezaui, S., & McLeay, F. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.05.007 · Cited by 882 · see citing works
Sentiment Analysis in Tourism: Capitalizing on Big Data
Alaei, A. R., Becken, S., & Stantic, B. (2019) · Journal of Travel Research · doi:10.1177/0047287517747753 · Cited by 622 · see citing works
Intelligent systems in tourism
Gretzel, U. (2011) · Annals of Tourism Research · doi:10.1016/j.annals.2011.04.014 · Cited by 468 · see citing works
Self-citationStrategic and tactical price decisions in hotel revenue management
Abrate, G., & Viglia, G. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.02.006 · Cited by 224 · see citing works
Kim, W. G., & Park, S. A. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-11-2015-0627 · Cited by 162 · see citing works
The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention
Kim, S., Kim, J., & Park, S. (2017) · Sustainability · doi:10.3390/su9122262 · Cited by 128 · see citing works
The Superhost. Biopolitics, home and community in the Airbnb dream-world of global hospitality
Roelofsen, M., & Minca, C. (2018) · Geoforum · doi:10.1016/j.geoforum.2018.02.021 · Cited by 123 · see citing works
A taxonomy of value co-creation on Weibo – a communication perspective
Ge, J., & Gretzel, U. (2018) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0557 · Cited by 65 · see citing works
Saini, H., Kumar, P., & Oberoi, S. (2023) · Cogent Social Sciences · doi:10.1080/23311886.2023.2240055 · Cited by 51 · see citing works
Where the host is part of the deal: Social and economic value in the platform economy
Dann, D., Teubner, T., Adam, M. T. P., & Weinhardt, C. (2020) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2019.100923 · Cited by 33 · see citing works
- Authors
- Gretzel, U., & Yoo, K. H.
- Affiliations
- Texas A&M University (US)
- Venue
- Information and Communication Technologies in Tourism 2008
- Publisher
- Springer Vienna
- Published
- 2008-02-15
- Pages
- 35-46
- OpenAlex
- W1514456410
- Cited by
- 1,141
- References
- 5
- Citations by year
- 2026: 39 · 2025: 34 · 2024: 60 · 2023: 73 · 2022: 63 · 2021: 95 · 2020: 94 · 2019: 104 · 2018: 89 · 2017: 95 · 2016: 98 · 2015: 67 · 2014: 64 · 2013: 57 · 2012: 29
- FWCI
- 135.59
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Springer eBooks (publishedVersion)
- Research Online (University of Wollongong) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Keywords
- online travel reviews, user-generated content, TripAdvisor, trip planning, accommodation decision, gender differences, age differences, tourism marketing, traveler information systems, decision-making
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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