Why Are People’s Decisions Sometimes Worse with Computer Support?
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Highlighting information and visualizing it in a highly aggregated form can be problematic because users tend to focus on highlighted information while ignoring contradictory information.
“Moreover, highlighting information and visualizing this information in a highly aggregated form can be problematic, as users tend to strongly focus on the highlighted information while ignoring contradictory information (Alberdi et al., 2009; Endsley, 2017).”
From Check the box! How to deal with automation bias in AI-based personnel selection (2023) · cites this paper as Alberdi et al., 2009
Cites
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605 · see citing works
Humans and automation: Use, misuse, disuse, abuse
Parasuraman, R., & Riley, V. (1997) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872097778543886 · Cited by 4,554 · see citing works
Social loafing: a meta-analytic review and theoretical integration.
Karau, S. J., & Williams, K. D. (1993) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.65.4.681 · Cited by 2,196 · see citing works
The role of trust in automation reliance
Dzindolet, M. T., Peterson, S. A., Pomranky, R. A., Pierce, L. G., & Beck, H. P. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00038-7 · Cited by 1,276 · see citing works
MUIR, B. M., & MORAY, N. (1996) · Ergonomics · doi:10.1080/00140139608964474 · Cited by 993 · see citing works
Performance Consequences of Automation-Induced 'Complacency'
Parasuraman, R., Molloy, R., & Singh, I. L. (1993) · The International Journal of Aviation Psychology · doi:10.1207/s15327108ijap0301_1 · Cited by 875 · cited 1× · see citing works
“Factors that have been investigated in empirical studies as possible influences in people’s trust in automation include: people’s exposure to automation errors [5, 30, 31], the consistency of the tool’s reliability [16, 32], the invasiveness or intrusiveness of the tool’s advice [33, 34].”
BackgroundMUIR, B. M. (1994) · Ergonomics · doi:10.1080/00140139408964957 · Cited by 873 · see citing works
Does automation bias decision-making?
SKITKA, L. J., MOSIER, K. L., & BURDICK, M. (1999) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1999.0252 · Cited by 694 · cited 3× · see citing works
“Factors that have been investigated in empirical studies as possible influences in people’s vulnerability to automation bias include: individual differences among operators [5, 13, 16, 17]; people’s accountability for their own decisions [17]; the levels of automation at which the computer support is provided [12, 18]…”
BackgroundThe benefits of imperfect diagnostic automation: a synthesis of the literature
Wickens, C. D., & Dixon, S. R. (2007) · Theoretical Issues in Ergonomics Science · doi:10.1080/14639220500370105 · Cited by 423 · cited 1× · see citing works
“Similarly, Wickens and Dixon [23] question the notions of complacency or reduced vigilance as explanations of automation bias.”
BackgroundThe Perceived Utility of Human and Automated Aids in a Visual Detection Task
Dzindolet, M. T., Pierce, L. G., Beck, H. P., & Dawe, L. A. (2002) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/0018720024494856 · Cited by 386 · see citing works
Automation Bias: Decision Making and Performance in High-Tech Cockpits
Mosier, K. L., Skitka, L. J., Heers, S., & Burdick, M. (1998) · The International Journal of Aviation Psychology · doi:10.1207/s15327108ijap0801_3 · Cited by 353 · see citing works
Accountability and automation bias
SKITKA, L. J., MOSIER, K., & BURDICK, M. D. (2000) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1999.0349 · Cited by 324 · cited 1× · see citing works
“Factors that have been investigated in empirical studies as possible influences in people’s vulnerability to automation bias include: individual differences among operators [5, 13, 16, 17]; people’s accountability for their own decisions [17]; the levels of automation at which the computer support is provided [12, 18]…”
BackgroundAutomation Bias in Intelligent Time Critical Decision Support Systems
Cummings, M. (2004) · AIAA 1st Intelligent Systems Technical Conference · doi:10.2514/6.2004-6313 · Cited by 269 · see citing works
de Vries, P., Midden, C., & Bouwhuis, D. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00039-9 · Cited by 264 · see citing works
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The Role of Explanations on Trust and Reliance in Clinical Decision Support Systems
Bussone, A., Stumpf, S., & O'Sullivan, D. (2015) · 2015 International Conference on Healthcare Informatics · doi:10.1109/ichi.2015.26 · Cited by 441 · see citing works
Combining Human Expertise with Artificial Intelligence: Experimental Evidence from Radiology
Agarwal, N., Moehring, A., Rajpurkar, P., & Salz, T. (2023) · doi:10.2139/ssrn.4505053 · Cited by 161 · see citing works
Chugunova, M., & Sele, D. (2022) · Journal of Behavioral and Experimental Economics · doi:10.1016/j.socec.2022.101897 · Cited by 118 · see citing works
Povyakalo, A. A., Alberdi, E., Strigini, L., & Ayton, P. (2013) · Medical Decision Making · doi:10.1177/0272989x12465490 · Cited by 79 · see citing works
Self-citationCheck the box! How to deal with automation bias in AI-based personnel selection
Kupfer, C., Prassl, R., Fleiß, J., Malin, C., Thalmann, S., & Kubicek, B. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1118723 · Cited by 59 · see citing works
Towards Unbiased and Accurate Deferral to Multiple Experts
Keswani, V., Lease, M., & Kenthapadi, K. (2021) · Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society · doi:10.1145/3461702.3462516 · Cited by 45 · see citing works
- Authors
- Alberdi, E., Strigini, L., Povyakalo, A. A., & Ayton, P.
- Affiliations
- City, University of London (GB)
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer Berlin Heidelberg
- Published
- 2009
- Pages
- 18-31
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W1946594383
- Cited by
- 29
- References
- 14
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 4 · 2023: 5 · 2022: 2 · 2021: 4 · 2020: 4 · 2017: 1 · 2015: 1 · 2013: 1 · 2012: 1
- FWCI
- 2.50
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- Lecture notes in computer science (publishedVersion)
- City Research Online (City University London) (acceptedVersion)
- Funders
- Engineering and Physical Sciences Research Council (EP/E000517/1)
- Topics
- Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
- Health Sciences › Medicine › Family Practice › Clinical Reasoning and Diagnostic Skills
- Social Sciences › Decision Sciences › Statistics, Probability and Uncertainty › Risk and Safety Analysis
- Keywords
- automation bias, over-reliance on automation, human error, computerised decision support, alert system, omission errors, alarm system, health care decision support, human-automation interaction
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