Creating loyalty in collective hedonic services: the role of satisfaction and psychological sense of community
Open accessIntegrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Variables in the social integration class assess the extent to which participants commit to the group or event or identify with an extended group, and these measures were not strictly targeted at co-participants in the collective gatherings.
“In all cases, the measures considered in this class were not strictly targeted at co-participants in the collective gatherings.”
From Emotional processes, collective behavior, and social movements: A meta-analytic review of collective effervescence outcomes during collective gatherings and demonstrations (2022) · cites this paper as Drengner et al., 2012
The citation lists haven’t been fetched yet
References 50 · Cited by 53
- Authors
- Drengner, J., Jahn, S., & Gaus, H.
- Affiliations
- Chemnitz University of Technology (DE)
- Saarland University (DE)
- Corresponding author
- Drengner, Jan
- ORCID
- Gaus, Hansjörg
- Venue
- Schmalenbach Business Review
- Published
- 2012-01
- Volume
- 64
- Issue
- 1
- Pages
- 59-76
- ISSN
- 1439-2917 (ISSN-L)
- 2194-072X
- OpenAlex
- W1501789187
- Cited by
- 53
- References
- 50
- Citations by year
- 2024: 4 · 2023: 5 · 2022: 5 · 2021: 1 · 2020: 3 · 2019: 2 · 2018: 5 · 2017: 4 · 2016: 8 · 2015: 3 · 2014: 7 · 2013: 5 · 2012: 1
- FWCI
- 10.41
- Type
- journal article
- Language
- en
- Open access
- green
- papers.ssrn.com
- Locations
- Schmalenbach Business Review (publishedVersion)
- SSRN Electronic Journal (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Keywords
- customer loyalty, customer satisfaction, sense of community, music festivals, experience co-creation, brand loyalty, value creation
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
