The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Innovation in services: a review of the debate and a research agenda
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Citations
Cites
The Provider-Customer Interface in Business and Professional Services
Gadrey, J., & Gallouj, F. (1998) · The Service Industries Journal · doi:10.1080/02642069800000016 · Cited by 159
Self-citation
Cited by
Service Innovation: A Service-Dominant Logic Perspective1
Lusch, R. F., & Nambisan, S. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39.1.07 · Cited by 1,949
Identifying categories of service innovation: A review and synthesis of the literature
Snyder, H., Witell, L., Gustafsson, A., Fombelle, P., & Kristensson, P. (2016) · Journal of Business Research · doi:10.1016/j.jbusres.2016.01.009 · Cited by 401
Technology as an operant resource in service (eco)systems
Akaka, M. A., & Vargo, S. L. (2014) · Information Systems and e-Business Management · doi:10.1007/s10257-013-0220-5 · Cited by 335
Mikalef, P., & Krogstie, J. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1740618 · Cited by 331
Archetypes of Service Innovation: Implications for Value Cocreation
Helkkula, A., Kowalkowski, C., & Tronvoll, B. (2018) · Journal of Service Research · doi:10.1177/1094670517746776 · Cited by 224
Determinants of trust towards tourist destinations
Marinao Artigas, E., Yrigoyen, C. C., Moraga, E. T., & Villalón, C. B. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.03.003 · Cited by 154
AI, robots and innovation in European SMEs
Segarra-Blasco, A., Tomàs-Porres, J., & Teruel, M. (2025) · Small Business Economics · doi:10.1007/s11187-025-01017-2 · Cited by 49
Measuring Non Monetary Innovation In Software: a case study in floss firms from Argentina
Motta, J., Morero, H. A., & Borrastero, C. (2019) · International Journal of Innovation · doi:10.5585/iji.v7i1.319 · Cited by 2
Metadata
- Authors
- Gallouj, F., & Savona, M.
- Venue
- Journal of Evolutionary Economics
- Published
- 2008-09-19
- Volume
- 19
- Issue
- 2
- Pages
- 149-172
- ISSN
- 0936-9937 (ISSN-L)
- 1432-1386
- OpenAlex
- W2066843525
- Cited by
- 591
- References
- 1
- FWCI
- 46.73
- Type
- journal article
- Language
- en
- Open access
- green
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
