Satisfaction and use of personal emergency response systems
Abstract
Background Despite a wide distribution, little is known about the relationship between subscriber satisfaction and the extent of use or non-use of personal emergency response systems (PERS). Objectives To examine the degree of satisfaction with PERS, the wearing time and its use in case of a fall. Study design and setting Telephone and face-to-face interviews were conducted with 52 elderly community-dwelling PERS users. Results PERS subscribers were very satisfied with their device; however, 24% of the participants reported that they never wear the alarm button, and only 14% wear it 24 hours each day. After falls PERS was not activated by 83% (n=11) of the subscribers who fell alone and lay on the floor longer than 5 minutes. None of the five different satisfaction measures and only the subscriber's estimation of relevance of the PERS showed to be a significant predictor of PERS use in daily life. Conclusions High rates of non-use of PERS in everyday life and after falls can be found. Subscribers' estimation of relevance but not satisfaction predicts the usage of PERS in everyday life. Further research is needed to better understand the reasons not using a PERS.
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PER devices are not well adapted to all users and are often not worn all the time, so they are not available when needed.
“However, these devices are not well adapted to all users and are often not worn all the time, meaning they are not available when needed.”
From Making Emergency Calls More Accessible to Older Adults Through a Hands-free Speech Interface in the House (2019) · cites this paper as Heinbüchner et al., 2010
Many users of PER systems acquired the alarm but hardly ever wear or activate it even in true situations of emergency.
“Despite PER systems being widely used, research studies have described that many users acquired the alarm, but hardly ever wear or activate it even in true situations of emergency (Heinbüchner et al., 2010).”
From Making Emergency Calls More Accessible to Older Adults Through a Hands-free Speech Interface in the House (2019) · cites this paper as Heinbüchner et al., 2010
Some older adults are reluctant to adopt PER systems.
“some older adults are reluctant to adopt them (Heinbüchner et al., 2010; Hessels et al., 2011; Nyman and Victor, 2014).”
From Making Emergency Calls More Accessible to Older Adults Through a Hands-free Speech Interface in the House (2019) · cites this paper as Heinbüchner et al., 2010
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e-Health interventions for healthy aging: a systematic review
Buyl, R., Beogo, I., Fobelets, M., Deletroz, C., Van Landuyt, P., Dequanter, S., Gorus, E., Bourbonnais, A., Giguère, A., Lechasseur, K., et al. (2020) · Systematic Reviews · doi:10.1186/s13643-020-01385-8 · Cited by 153 · see citing works
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- Authors
- Heinbüchner, B., Hautzinger, M., Becker, C., & Pfeiffer, K.
- Affiliations
- University of Tübingen (DE)
- Robert Bosch Hospital (DE)
- Venue
- Zeitschrift für Gerontologie und Geriatrie
- Published
- 2010-07-28
- Volume
- 43
- Issue
- 4
- Pages
- 219-223
- ISSN
- 0948-6704 (ISSN-L)
- 1435-1269
- OpenAlex
- W2164951468
- Cited by
- 70
- References
- 3
- Citations by year
- 2026: 2 · 2024: 2 · 2023: 4 · 2022: 4 · 2021: 5 · 2020: 5 · 2019: 3 · 2018: 6 · 2017: 9 · 2016: 11 · 2015: 6 · 2014: 6 · 2013: 2 · 2012: 1
- FWCI
- 6.42
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Zeitschrift für Gerontologie und Geriatrie (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Demography › Technology Use by Older Adults
- Health Sciences › Health Professions › Occupational Therapy › Assistive Technology in Communication and Mobility
- Health Sciences › Health Professions › Physical Therapy, Sports Therapy and Rehabilitation › Balance, Gait, and Falls Prevention
- Keywords
- personal emergency response systems, subscriber satisfaction, device utilization, fall detection, perceived relevance
- MeSH terms
- Accidental Falls, Aged, Emergency Medical Service Communication Systems, Germany, Humans, Utilization Review, Frail Elderly, Patient Satisfaction
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