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Cited by 15Expert finding and Q&A systemsTechnology Adoption and User BehaviourCustomer Service Quality and Loyalty

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Examining user switching between social Q&A platforms: a push–pull-mooring perspective

Zhou, Tao, Mi, Qinze·2024·Universal Access in the Information Society
DOI 10.1007/s10209-023-01001-1
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Research works printed but not linked: 45

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Metadata

Authors
Zhou, T., & Mi, Q.
Affiliations
Hangzhou Dianzi University (CN)
Corresponding author
Zhou, Tao
ORCID
Venue
Universal Access in the Information Society
Publisher
Springer Science and Business Media LLC
Published
2023-06-05
Volume
23
Issue
3
Pages
1333-1342
ISSN
  • 1615-5289 (ISSN-L)
  • 1615-5297
DOI
10.1007/s10209-023-01001-1
OpenAlex
W4379389955
Cited by
15
References
0
Citations by year
2026: 5 · 2025: 6 · 2024: 4
FWCI
2.71
Type
journal article
Language
en
Open access
closed
Licence
Locations
Universal Access in the Information Society (publishedVersion)
Funders
National Natural Science Foundation of China (71771069)
Topics
  • Physical Sciences › Computer Science › Information Systems › Expert finding and Q&A systems
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords
push-pull-mooring framework, switching intention, switching costs, user dissatisfaction, user fatigue, content quality, user experience, user retention, platform selection

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